[Victor]

This reply is private.

[Victor]

Hi Doug!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Ambroise!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Adam!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Mike!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Jonathon!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

You are welcome Minda! 🙂

Is there anything else I can help you with?

Best,
Victor

[Victor]

Hi,

Thanks for following up with this.

Unfortunately, we have not been able to address this issue yet. I’ve just checked the report and it’s in the developers hand now.

Rest assured we’ll let you know as soon as a fix is ready for you to try.

Thanks for your patience.

Best,
Victor

[Victor]

Hi Manuel,

Thanks for the clarification.

The Event Aggregator “Event Update Authority” settings will determine how events will be imported if changes were made. You can learn more about this setting in https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/#update-authority

From your system information I can see you have option to Overwrite my event with any changes from the original source. Please try changing it to any of the other two options and see if it preserves the tags you added to the event.

Also, previously the eventbrite import would also have the same text formatting as the event description.

And since the descriptions are linked, the original eventbrite page loses all of its formatting too whenever its updated.

This makes total sense and surely sounds like a bug to me. Rest assured we will notify you once we fix this in a future maintenance release of our plugins.

Best,
Victor

[Victor]

Hi Jas,

Thanks for getting in touch with them.

We appreciate your help and patience with this issue.

Thanks,
Victor

[Victor]

Hi Jas,

Thanks for coming back with all that information. It’s really helpful.

I made some tests on my own local installation and I could reproduce the same. It seems this is a conflict with Beaver Builder and our plugins.

I have logged a report for this issue so one of our developers can have a look and see if this is something to be fixed on our end. I will link this thread to the report, so we can keep you posted.

In the meantime, could you please get in touch with the Beaver Builder authors to let them know about it? They may be able to offer some insight and hopefully find a solution together.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Ian,

In your licenses page, you should disconnect the old domain (which in your case is the IP address) from your Events Calendar PRO license key. This will allow the license key to be validated from the new domain.

I hope that helps 🙂

Best,
Victor

[Victor]

You’re welcome Bobby!

Thanks for following up to let me know it worked.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

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