[Victor]

Hi Jonathan!

Thanks for getting in touch!

I could not reproduce the error you are having. Could you please check if you get any errors from the Google API by using the inspector tools in the page? Here’s how to do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Please let me know about it.

Best!
Victor

[Victor]

Hi Markus!

Thanks for reaching out to us! 🙂 Let me try to help you with that.

I wonder which template file is the one to insert custom HTML that appears just in the photo list view (before the event loop), not on the singe events or venue page.

You should look for the content.php template file in /wp-content/plugins/events-calendar-pro/src/views/pro/photo/content.php Inside it you will find the action hook tribe_events_before_loop you could use to add html content

is there any hook to add a featured image for the header section which is displayed in the theme template on the photo view page?

For this, you should also check the above template file and also the photo.php template file located in /wp-content/plugins/events-calendar-pro/src/views/pro/photo.php

There is a great article on how to customize template files in our Themer’s guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps and let me know if any other questions.

Best!
Victor

 

[Victor]

Hi Tobias!

Thanks for reaching out to us! 🙂 I’m happy to help you with that.

You can change the “Week Date Format” by going to Events > Settings > Display tag under Date Format Settings. See here > https://cloudup.com/cFQUJ0FNPzt

To know more about the date format settings you should check this great article > https://codex.wordpress.org/Formatting_Date_and_Time

Let me know if that helps.

Best!
Victor

[Victor]

This reply is private.

[Victor]

Hi William!

I’m really sorry you expected the plugin to work in a different way.

Perhaps you want to tell us what you need to accomplish with the filter bar, so we can look at it and see if we can come up with an alternative solution for it.

Let us know about it in a new thread so we can assist you further.

Thanks!

Victor

[Victor]

Hi there!

It’s been a while since the last reply so I will go ahead and close this thread.

Please feel free to open a new topic if you have other questions. You can always link to this post if needed.

Best!

Victor

[Victor]

Hi Jason!

I apologise for the delay in getting back to you. We’ve been having a higher demand for support than normal and that along with some team changes has unfortunately caused some delays.

I’d be happy to help you with that!

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can. We also have a list of freelancers who we would happily recommend for this level of help.

What array are you printing? Is the link you provided for the single event page? Where are you trying to show this info?

You should check the templates for the Event Tickets Plus plugin here > /wp-content/plugins/event-tickets-plus/src/views/

Thanks,
Victor

[Victor]

Hi Alejandra!

Thanks for getting in touch with us!

I’m sorry for the delay in getting back to you. We’ve been having a higher demand for support than normal for the last days.

Regarding your issue, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Also, we were not able to import your system information. Please go to Events –> Settings –> Help in your WordPress dashboard and copy your system information below.

Thanks!

Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Erick!

I’m really sorry that you are having those issues. I know how frustrating that can be 🙁

Please rest assured that we will do everything possible to help you.

I see you shared the system information with us, is that the latest? If not, please make sure you share with us the latest sys info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Where is the warning message showing exactly? Could you provide us with a link to see or send us a screenshot of it?

When you say the message was still there, does it show with older events or with newly created events after deactivating all other plugins too?

If you deactivate the Event Tickets Plus Extension, does the warning message still show?

Also, please let me know if you have any answers from the Smart Coupons plugin authors that may relate to our plugins.

Thanks,
Victor

 

[Victor]

Hey Marcus!

Thanks for coming back and sending me the screenshot. I could not really see anything strange with it, but there is a chance the warning message is related to that [day] text showing up. So, I will try to reproduce that in my local installation.

Could you please send me a screenshot of the recurrent event options for the following event? > http://thebourboner.com/event/sit-and-sip-tour-6/2017-03-02/ Please, make sure you click on “Show Details” so I can see all the settings for that event.

Also, please make sure you share with me your latest system info.

Regarding the wp-config.php file, you should insert the code below this line: $table_prefix = 'wp_';

Like this:

$table_prefix = 'wp_';
define( 'WP_DEBUG_DISPLAY', false );

Thanks!

Victor.

[Victor]

Hi Robert!

Thanks for reaching out to us! 🙂

Unfortunately, that is not something achievable by theming the template. The event description field is actually the default WordPress post content. So, you would have to try making a customization of some sort.

Just to set expectations right, let me tell you that we can’t give support for customizations as it’s stated in our terms and conditions. That said, we really do like helping out and pointing the users into the right direction.

There isn’t an easy way to add “maxlength= #TBD” to that textarea, you could do so by modifying the plugin core files (which we don’t recommend because those changes would be lost when updating the plugin). The other option would be to write a JavaScript snippet to do that, which is not an ideal solution.

I’m sorry I can’t be of much help here. Do let me know if you have any questions and I’ll be happy to help.

Best!

Victor

 

[Victor]

Hi Jan!

Thanks for reaching out to us! It’s good to know you are almost finished with setting everything up. 🙂

If you want to add the ticket description to the ticket emails you will need to do a not so simple customization and you surely need some php basics to do this.

Just to set expectations right, let me tell you that we can’t give support for customizations like that as stated in our terms and conditions. That said, we really do like helping out and pointing the users into the right direction.

If you decide to give it a go, a good starting point would be the Ticket Email Template located in /wp-content/plugins/event-tickets/src/views/tickets/email.php

We also offer a list of customizers and references that may be helpful in this situations > https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions.

Best of luck with your project!

Victor

[Victor]

Hi Aaron!

Great to hear you managed to change the order of the fields! This means you already know how to do a template override.

Now you could apply that same method to modify the additional fields with if/else statements with the custom.php template file located in /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/custom.php

You should copy that file and paste it in [your-theme]/tribe-events/community/modules/custom.php and then your are good to go.

Let me know how that goes and if you have any questions.

Best!

Victor

[Author]

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