[Victor]

This reply is private.

[Victor]

Hi Birgit!

Thanks for clearing that out!

If you selected “Default Event Template” in Events -> Settings -> Template -> Events Template, then you should check the default-template.php file located in /wp-content/plugins/the-events-calendar/src/views/default-template.php

Instead, if you selected “Default Page Template”, then you should customize your theme’s page.php template file.

Good luck!
Victor

[Victor]

Hi Joseph!

Thanks for reaching out to us and reporting this.

I could reproduce the issue you are having and after reaching out to the team we’ve come to agree this is something we should consider modifying in the future or making it a choice to be able to see all the users or not.

I have logged a report for this and the team will address it in a future release. While I cannot say exactly when the team will get down to it, rest assured it will be taken into account and you will be notified about it.

As a workaround, I’ve come up with a quick temporary solution to only show only the current event author in the dropdown. You should modify the attendees-email.php file located in /wp-content/plugins/event-tickets/src/admin-views/attendees-email.php

At around line 12 you should find an array with the following code:

array(
'name' => 'email_to_user',
'id' => 'email_to_user',
'show_option_none' => esc_html__( 'Select...', 'event-tickets' ),
'selected' => '',
)

You should add a line after 'selected' => '', and include the code 'include' => get_current_user_id() it should look like this:

array(
'name' => 'email_to_user',
'id' => 'email_to_user',
'show_option_none' => esc_html__( 'Select...', 'event-tickets' ),
'selected' => '',
'include' => get_current_user_id()
)

Bear in mind this is not ideal as it involves modifying one of the Event Tickets core file. So, if you update the plugin the previous file will be overwritten. That said, I will reach the team to come up with a more stable workaround and will get back to you as soon as I have one.

I’m sorry for the inconvenience and let me know if you have any questions.

Best!
Victor

[Victor]

Hi Tara!

Thanks for reaching out to us! 🙂

I’m sorry you are having that issue. I’ve tried to reproduce the error in my local installation but failed to do so.

I can experience the behaviour in your site and also see the month calendar overflows the container, so it seems to be a theme conflict. I can see you are using Avada theme which is very compatible with our plugins.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when switching to a default WordPress theme, like Twenty Seventeen?

If that made no difference, then how about when you deactivated all other plugins? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

We recommend you set up a dev / testing site so you can make all these tests without breaking the production site.

Also, when coming back could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes and if you have other questions.

Thanks,
Victor

 

 

[Victor]

Hi William!

Thanks for getting in touch!

I’m sorry you are having this issue.

I was able to reproduce it in my local install, so I have reported the bug to the team and attached this thread to it. The team will let you know when a fix for it has been made.

In the meantime, you can add the following css code to your theme’s styles to make the “View as” box stay behind the filters >

#tribe-bar-form.tribe-bar-collapse #tribe-bar-views {
z-index: 2 !important;
}

Let me know if it works for you.

Thanks!
Victor

[Victor]

Hi Iain!

Thanks for reaching out to us! 🙂

That seems to be a good idea to have as a feature in the future. You could post it in our user voice so others can vote for it here > https://tribe.uservoice.com/

As a workaround, you could use the following url to show them ordered by source: yoursite.com/wp-admin/edit.php?page=aggregator&post_type=tribe_events&tab=history&orderby=source&order=asc

you should only change yoursite.com to match your site’s domain and it should be good to go. You could also change the last bit to show them in descendant order like this: &order=desc

I know it’s not ideal, but it will accomplish what you want. I hope it helps.

Best!
Victor

[Victor]

Hi Gisela!

Thanks for reaching out to us! I’m sorry you are having that issue.

It seems to be you are experiencing a performance problem and they can be difficult to tackle.

Could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

How many events are there is your calendar? Are you on a shared hosting or VPN?

Did the calendar page started to be slow all of a sudden or did it gradually become slower?

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

 

Let me know how that goes and if you have other questions.

Best!
Victor

[Victor]

Hey Alejandra!

Great to hear you could find the issue and solve it! Thanks for letting us know. 🙂

I’ll go ahead and close this thread now, but feel free to open a new one if anything comes up and we’ll be happy to help.

Good luck with your project!
Victor

[Victor]

Hi Alejandra!

I can’t find anything related to additional fields being the cause of the issue. Why exactly do you think it might be related? Have you seen anything else behaving strangely? Let me know.

Do you remember if the issue appeared after upgrading a plugin or theme? If so, could you please try downgrading that plugin to the previous version and see if it solves the issue?

As a last suggestion, could you set up a separate test site and try to reproduce the issue?

Let me know how that goes and if you have other questions.

Best!
Victor

[Victor]

Hi Oliver!

Thanks for getting in touch! I’m sorry you are having that issue.

I could not reproduce the issue you are having. Could you please describe the steps you made that resulted in the problem?

Where are you changing the date / time format settings? In the WordPress settings or under Events > Settings > Display tab

Also, when coming back could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
Victor

[Victor]

Hi Jason!

Oh yeah, I see exactly what you mean.

You should take a look in the tickets.php template file located in /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php

You can make a var_dump of $tickets and you should be able to pull all the ticket info from there.

I hope that helps. Let me know if any other questions.

Best!
Victor

 

[Victor]

This reply is private.

[Victor]

Hi Alejandra!

That seems strange. I’m still not able to reproduce the error you are having.

Are there any particular steps that you are following that will result in this issue? Does it always happen or only under certain conditions?

Is there any kind of customization that has been made to the plugin?

Just to double check, could you see if any errors appear in the console after selecting / deselecting a start / end date and time?

Also, could you please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi nici!

Thanks for reaching out to us and for liking our plugins! 🙂

I see exactly what you mean. Unfortunately, to change the behaviour of the datepicker would involve some custom development to the Tribe Events Bar.

First off, I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can.

We have an interesting article about Understanding the Tribe Events Bar here > https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

I hope that helps you as a starting point to what you are trying to accomplish.

Cheers!
Victor

 

 

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