Mobile View Not Working

[Tara Samons]

I have set the Mobile View to Day, but it is showing Month. I have the Pro version:

Please help!
Tara

[Victor]

Hi Tara!

Thanks for reaching out to us! 🙂

I’m sorry you are having that issue. I’ve tried to reproduce the error in my local installation but failed to do so.

I can experience the behaviour in your site and also see the month calendar overflows the container, so it seems to be a theme conflict. I can see you are using Avada theme which is very compatible with our plugins.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when switching to a default WordPress theme, like Twenty Seventeen?

If that made no difference, then how about when you deactivated all other plugins? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

We recommend you set up a dev / testing site so you can make all these tests without breaking the production site.

Also, when coming back could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes and if you have other questions.

Thanks,
Victor

 

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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