[Victor]

You’re welcome Nicolas!

Don’t hesitate to open a new topic if anything comes up 🙂

Cheers,
Victor

[Victor]

Hi Ellen!

Thanks for clearing that out.

Unfortunately, we’ve had a few other users report this as well for scheduled imports and we are actively working to find the source of it. It’s hard to reproduce the issue from our side so we’ll have to approach the issue with different angles. I will attach this thread to the report so we can keep you posted about it.

In the meantime, could you please try creating a new scheduled import from scratch and see if it works?

Also, could you please let us know how many scheduled imports you have (or had before) at the same time? For example, do you have 30 or more scheduled imports that run every week, on the same day, at the same time? If so, please let us know about it.

Thanks,
Victor

[Victor]

Hello Ryan!

Thanks for coming back with the ics calendar.

I could find a bug report about this and seems the dev team is already aware of it and actively working on a fix.

I’ll set this thread’s status to pending fix and link it to the report so we’ll let you know when a bugfix is released.

we cannot commit to a date for the fix, but we are aiming at releasing it in our next maintenance release next week. We’ll keep you posted about it.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hello Ruta!

Thanks for testing that out and letting us know the results.

Please do try to get the precise results from the testing for conflicts guide as it will help us to narrow the problem down.

You mentioned before having some error logs run by your site’s host that pinpointed to the error being caused by Events Calendar PRO, could you please share those logs with us?

Did the issue started all of a sudden or did you start noticing some delays and then increasing over time? Do you remember making any changes in your site before the issue started happening? like any theme, plugin or WordPress core update? Let us know about this.

Thanks,
Victor

[Victor]

Hello Jeff!

Thanks for following up with this.

I’ve just checked the report for this issue and it seems a fix has been submitted for this. This means it now has to go under QA testing and approval processes to finally be deployed.

I can’t commit to an exact date for when this will be available but I can already tell it will be soon. Possibly during the next week.

I apologise once again for this issue. I know this things can be frustrating sometimes, but rest assured we are actively working on this.

Best,
Victor

[Victor]

Hey Leander!

I’ve just taken a look at both templates and they seem to be different customizations for each of them. I’m not sure how hard this would be, but I will have to dig a little deeper to come up with a working code.

While we cannot help with custom coding, I will try to get something working here, but we’re busy at the moment so it may take me until tomorrow or beyond.

I hope you can understand and your patience would be highly appreciated 🙂

Thanks,
Victor

[Victor]

Hi Leander!

Thanks once again for your collaboration so far.

I suspect that the number of scheduled imports running at the same time could be something we should analyse. Could you please let us know how many scheduled imports you have (or had before) at the same time? For example, do you have 30 or more scheduled imports that run every week, on the same day, at the same time? If so, please let us know about it.

I will reach out to the team with your case to have a second pair of eyes on it, and I will get back to you to let you know the next steps to make.

Please hang in there.

Thanks,
Victor

[Victor]

Hello Ihtezaz,

Thanks for getting in touch with us! 🙂

Let me help you with those topics:

1. There is no built in option to achieve something like that. I think you could make some kind of customization using the ‘tribe_events_pro_clean_up_old_recurring_events_sql’ and ‘tribe_events_pro_clean_up_old_recurring_events_sql_args’ filters and possibly target specific events, but I don’t think there’s a straight forward way of doing it.

I can see the use of having such functionality built into a tool for cases like yours so you might consider writing this idea in our user voice here > https://tribe.uservoice.com/ so others can vote for it and then be considered for a future feature release of our plugin.

If you need help elaborating this idea let me know and I’d be happy to help.

2. Related events works by randomly picking events that have the same tags or event categories as the current one. You can customize this by using the ‘tribe_related_posts_args’ filter hook provided inside the tribe_get_related_posts() function that gets called from the related-events.php template file located at /wp-content/plugins/events-calendar-pro/src/views/pro/

To achieve further customizations of the related events template, we have a great article that explains how to customize our templates > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps!

Best,
Victor

[Victor]

Hello Nicolas!

Thanks for getting in touch with us! I’d be happy to help with that.

Try using the following code instead:

/* Tribe hide categories from filter for not logged in users only */
function tribe_modify_category_filter_not_logged_in ( $values, $slug ) {

if ( is_user_logged_in() ) {
return $values;
}

if ( $slug != 'eventcategory' ) return $values;

foreach ( $values as $key => $value ) {

if ( $value['name'] == 'Category Name' || $value['name'] == 'Category Name 2' ) {

unset( $values[$key] );

}
}

return $values;

}
add_filter( 'tribe_events_filter_values', 'tribe_modify_category_filter_not_logged_in', 10, 2 );

I hope it helps! 🙂

Best,
Victor

[Victor]

Hello Adam!

Thanks for getting in touch with us!

I can put anything into ticket_id and if I’m logged in and the event_id is correct, the response is always “The ticket with ID [ANYTHING] was checked in.” Does this mean the software isn’t checking the ticket number?

The ticket_ID part of the URL refers to a specific ticket that has a unique ticket number, so it is checking agains a specific ticket. This is the way the system has to check in a specific ticket and not any random.

Bear in mind this process of checking in attendees only happens if the user is logged in and has the right admin capabilities. Not any logged in user can check-in attendess if that’s what you mean by “easy to hack”.

Does it make sense to you? Please let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hello Bradley!

Thanks for getting in touch with us! Let me help you with that.

Unfortunately, Event Aggregator does not support importing recurring events at the moment. So, the behaviour you are experiencing is the default behaviour for those kind of events.

I wasn’t really aware that Facebook had recurring events as an option. This could be a new thing from their side. If you think this should be added as a feature to Event Aggregator, you could share with us that idea in our User Voice here > https://tribe.uservoice.com/

If you need help elaborating this a bit more, just let me know and I’d be happy to help.

Best,
Victor

[Victor]

Hello Colleen!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

Just to confirm, did you start experiencing the problem right after renewing your license?

If you go to your schedules imports and hover over the red exclamation icon, what are the error messages you get for those failed imports?

What happens if you try to manually run one of those scheduled imports?

Could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

Finally, are you only experiencing failed imports from Facebook or other sources too?

Please let us know about that as much as you can.

Thanks,
Victor

[Victor]

Hi Kyle!

Glad to know everything is working now. Thanks for following up to let us know.

I’ll close this now, but don’t hesitate to open a new thread if any other questions 🙂

Cheers!
Victor

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