Eventbrite tickets not appearing on website – plus import issues for new events

[Kyle VanStrien]

We were just informed that the purchase ticket options for eventbrite tickets was not available through the Events Calendar on our website: http://www.longroaddistillers.com/visit/tours. We haven’t had an issue with this before.

I don’t see an option in the event settings to display ticket information as was previously mentioned as a solution on the forum.

I’m also receiving an error message when I try to import new Eventbrite events: “We were unable to import your Eventbrite event. Please verify the event id and try again.”

Please help!

[Kyle VanStrien]

Anyone able to help?

[Victor]

Hello Kyle!

Thanks for getting in touch with us.

I’m sorry you are having that issue. Let me try to help you with that.

First, could you please make sure you are using the latest versions of our plugins? Specially the latest version for Eventbrite Tickets 4.4.7.1 which includes a fix for the Eventbrite ticket form not being embedded. Does it solve your issue after that?

If it doesn’t, then please go through the complete steps in our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if you see any difference.

“We were unable to import your Eventbrite event. Please verify the event id and try again.”

This error could be something different. Could you please send us a screenshot of where you are getting the error? Also, please let us know the Eventbrite URL for the event you are trying to import.

Thanks,
Victor

[Kyle VanStrien]

The update took care of it – for some reason, updates weren’t showing as an option before. Thanks!

[Victor]

Hi Kyle!

Glad to know everything is working now. Thanks for following up to let us know.

I’ll close this now, but don’t hesitate to open a new thread if any other questions 🙂

Cheers!
Victor

[Author]

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