[Victor]

Hi Alyson!

Thanks for testing for conflicts. We’ll have to make some deeper troubleshooting.

Could you please copy and send us the URLs to where the ticketed and unticketed links send you?

They should look like the following:

Ticketed > http://yoursite.com/wp-admin/edit.php?post_type=tribe_events&tribe-has-tickets=1&post_status=any&paged=1

Unticketed > http://yoursite.com/wp-admin/edit.php?post_type=tribe_events&tribe-has-tickets=0&post_status=any&paged=1

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try navigating to the ticketed and unticketed links a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Tanja,

Thanks for sharing your system information and for testing for conflicts.

I took a closer look at your site and it seems the price filter is now displaying up to 600 €. Did you manage to solve the problem or do you still have other events with higher prices?

I can also see the mini calendar is showing fine now.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me try to help you with this topic.

By default, the list view will not display the additional fields. So, if you want to display the additional fields in the list view, you will have to customize the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/list/ by using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

Please note that we are fairly limited in how much support we can give for custom development questions like that. But we always like helping out and at least point users into the right direction as much possible.

We also have a list of customizers we’d happily recommend for this type of customizations.

One approach to accomplish what you are looking for would be to make a template override of the above mentioned single-event.php file, which basically boils down to this:

• Make a copy of the single-event.php template. It is located at wp-content/plugins/the-events-calendar/src/views/list/single-event.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called list
• Drop your copied single-event.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, if you add the following code after line 92 it will show the organizer and venue for the event:

<?php if ( tribe_has_organizer() ) { echo 'Organizer: ' . tribe_get_organizer(); } if ( tribe_has_venue() ) { echo 'Venue: ' . tribe_get_venue(); } ?>

I hope this helps as a starting point. Let me know if you have any questions.

Best,
Victor

[Victor]

Hi Michele!

Thanks for reaching out to us! I’d be happy to help you with that.

We are currently working on building an extension that will add a field in the Tickets settings where you’ll be able to put a custom URL to redirect users after they RSVP.

Below I’m sharing a link to the beta version of this extension, but please note this is still a beta and we cannot give support for it.

Just install it as you would with any other plugin and then navigate to wp-admin > Events > Settings > Tickets tab. You’ll find the option to add the URL in there.

Let me know how that works for you.

Best,
Victor

tribe-ext-rsvp-thank-you

[Victor]

Hi George!

Thanks for getting in touch with us! Let me try to help you with this topic.

I’m not sure how you are showing those events. Is it a custom page or template? Could you please let me know about it? If you are you using any shortcode, let me know which one.

You can also send us a screenshot to have as reference.

Thanks,
Victor

[Victor]

Hi Justin!

I’m sorry you are having that issue. Let me help you troubleshoot that.

Does it happen when trying to edit any recurring event or just one/some?

What happens if you create a recurring event from scratch, save it and then try to edit it? Do you get the same problem?

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Cathy!

Thanks for reaching out to us! Let me help you with your issue.

This could be related to a theme or plugin conflict, so to narrow the problem down please first go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know if you see any difference.

When coming back, please share with us your complete system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Patrick!

Nice to see you again! 🙂 Let me try to help you with this topic.

Could you please let me know where exactly you are placing that code? You can share with us the content of the file or a screenshot of it.

You might want to try using $event_id instead of get_the_ID()

Let me know about it.

Thanks,
Victor

[Victor]

Hi Kari!

Glad to know it’s now working for you. Thanks for following up to let us know.

I’m not really sure what you mean by this “post_id have been working all the time displaying the correct id.”

Are you by any chance using this %post_id% to make reference to the event id? If so, this might be a functionality that you get from another plugin (perhaps Essential grid).

Is there anything else I can help you with? Let me know

Best,
Victor

[Victor]

Hi Anna!

Glad to hear you could work it out.

I can also see that the first instance for the recurring event link is now working fine. Do you still experience any issue with this? Let me know so I can further help you with the troubleshooting.

Thanks,
Victor

[Victor]

Hi Nathan!

Thanks for following up with this.

It’s good to know the calendar is visible again. Thanks for letting me know.

I’m really sorry you are still experiencing the slowdown in performance. That might be frustrating.

I will only need you to send us a copy of your database and your active theme. But, if you want to send us a backup of your site using Updraft then feel free to do so and I’ll try to get it working in my local environment to run some tests. Just remember to send it in a private reply.

Best,
Victor

[Victor]

Hi Marcus,

If you click a day in the events calendar widget, it should display the events below the mini calendar. Does it help answer your question?

If there is anything else I can help you with please let me know 🙂

Best,
Victor

[Victor]

Hi Alyson!

Glad to know it’s working fine for you now. Thanks for following up to let us know about it.

It seems you are all set with this, so I’ll close this thread now. Feel free to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Victor]

Hi Alyson!

Thanks for answering my questions.

Unfortunately, we cannot accept login credentials as stated in our terms.

I’m not able to reproduce this behaviour in my own local installation, so we’ll have to make some troubleshooting.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know is you see any difference.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Adam!

Thanks for getting in touch! Let me help you with this topic.

As a general rule, you shouldn’t modify any plugins files directly, but instead use one of the methods described in our Themer’s guide to customize our plugins > https://theeventscalendar.com/knowledgebase/themers-guide/

Let me note that we are fairly limited in how much support we can give for custom development questions like that as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, we always like helping out and at least point users into the right direction as much possible.

You should try customizing the email.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/ by making a template override or by using the ‘tribe_tickets_ticket_email_ticket_bottom’ action hook provided in it.

I hope it helps. Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Author]

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