[Victor]

Hi Jennifer!

Thanks for getting in touch! Let me help you with this topic.

You can customize the WordPress search to only search for posts and pages using the following code snippet, that you can paste in your theme’s functions.php file:

https://gist.github.com/ckpicker/5013681

Remember to not copy the php opening tag “<?php“.

Let me know if it works for you.

Best,
Victor

[Victor]

Hi Stephen!

Thanks for reaching out to us! Let me help you with this topic.

Unfortunately, there is no setting to add the start/end times to the admin columns. It would require some custom coding to accomplish that.

We are limited in how much support we can give for custom development questions like this, but I know there are some plugins that can add admin columns like this one I found > https://wordpress.org/plugins/codepress-admin-columns/. So you might want to try it out and see if it’s possible to add the times with it.

I hope it helps! Let me know if you have any other questions and I’d be happy to help.

Best,
Victor

[Victor]

Hi Jennifer,

I’m sorry you are experiencing that issue. Let me help you troubleshoot it.

We’ve got a few other users reporting this as well and we are already investigating it. It seems to have been a glitch with the authentication process with Facebook.

We are not able to reproduce it right now, so could you please try connecting to Facebook again and see if it works?

If you still experience the same issues, please go to Events > Settings > APIs tab and see if you can refresh the Facebook connection. Also, please go to Events > Help and send us a screenshot of the Event Aggregator System Status.

We unfortunately do not give support via telephone. Learn more about it here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Marek!

I’m sorry you are experiencing those issues. Let me help you with this topic.

1) Could you please go to Events > Imports > History tab and see if those imports reported any errors? If they did, please hover over the red exclamation mark and let me know what error messages you get. Please also share the gCal URL so we can run some tests on our side.

2) Unfortunately, Event Aggregator does not automatically delete events that are no longer present in Google Calendar. We have some other users wanting this feature too so I encourage you to vote for the idea in our user voice here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15047292-option-to-remove-events-not-present-in-a-reimporte

3) Does this happen for all the imported events or just some? Is this happening for the same gCal import as the one you mention above? If it’s another one, please share the URL for it.

Let us know about that.

Thanks,
Victor

[Victor]

Hi David!

Thanks for reaching out to us! Let me help you with this topic.

This could be due to the settings you have for Import Limit. You can change this setting by going to Events > Settings > Import and you will find the settings available.

If you still experience problems with it, please share with us (in a private reply if you’d like) the URL for the gCal where you are trying to import events from. We’ll try to run some tests and see what we find.

Thanks,
Victor

 

[Victor]

Hi Michelle!

I’m sorry you are experiencing that issue. Let me help you troubleshoot that.

It sounds strange that your scheduled imports disappeared. Do you recall any plugin, theme or WordPress core update, or any major change in your site before the scheduled imports disappeared?

Could you please hover over the red exclamation points and let us know what error messages you get?

What happens if you re-schedule one of those imports again? Does it work? Let us know if you get any other errors.

Also, please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try manually running some of your scheduled imports, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Luke!

Thanks for getting in touch with us. Let me try to help you with this topic.

I made a few tests importing events from Facebook but could not reproduce the duplicate images. You mention that these are coming from recurring events from Facebook, so this could be happening when dealing with recurring events.

When getting duplicate images for an import, do all the event images for that import get duplicated or just some?

Could you please share a Facebook URL from where you are experiencing the duplicate images? We’ll try to reproduce the issue on our side.

Thanks,
Victor

[Victor]

Hi Cathy!

Thanks for testing that out.

I made a few tests in your site and I could search for August 2018. The only thing I notice is that you have to click the Find Events button to make it work. This is because you might have the Use Javascript to control date filtering option unchecked under Events > Settings > General tab

Regarding the datepicker hiding under the header, this is mostly because of your theme header. Try placing the following CSS styles in your theme’s style.css file or using the WordPress customizer by going to wp-admin > Appearance > Customizer > Additional CSS

.datepicker.dropdown-menu {
z-index: 99999 !important;
}

Let me know if it works for you.

Thanks,
Victor

[Victor]

Hi Justin!

Thanks for letting us know about that.

It might be that those old recurring events you are having problems with could be corrupted somehow. Could you please share a link to a couple of those recurring events in your site so we can have a look?

Did you start experiencing this issue after a plugin, theme or WordPress core update?

I know you say get the edit event page unresponsive, but could you please try inspecting the page and see if any console errors show up when editing the recurring event? Here’s a guide on how to do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Nancy!

Thanks for following up with this.

I don’t see the theme being attached to your post. If you replied by email, we unfortunately do not get the email attachments. Could you please send the theme in a private reply by using the web form?

You can also use a third party service like Dropbox or Google Drive.

Thanks,
Victor

[Victor]

I’m glad to be of help here 🙂

Since you marked this resolved I’ll go ahead and close it, but feel free to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Michele!

Glad it worked out for you. Thanks for letting us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help 🙂

Cheers,
Victor

[Victor]

Hi George!

Thanks for clearing that out.

I understand you are using the tribe_event_inline shortcode. If so, could you please copy and paste in a reply the same shortcodes you are using in that page? I will run some tests with it to see if I can spot any errors that could be causing that.

Thanks,
Victor

[Victor]

Hi Patrick!

Thanks for sharing the code. I missed to notice this was inside the tooltip, which can be a little tricky as it involves the Javascript Templating System.

Please bear in mind that we are limited in how much support we can give for custom development questions like this. But we always like helping out and at least point you in the right direction.

We will have a closer look and see if I can come up with a working snippet for this and will get back to you. We are a bit busy at the moment so it may take us a day or more to get back to you so we’d appreciate your patience.

I’ll keep you posted.

Thanks,
Victor

[Author]

Posts