URGENT: iCal Scheduled Import Issues

[Marek Pramuka]

Hello,
We have a number of issues with importing.

1)We have several Google Calendars importing to our main calendar. All of the separate calendars are set to automatically import every 30 minutes. This isn’t happening. Some of them update and some don’t. Some update at longer intervals and some don’t at all. I still have to go in an perform manual imports to keep things timely. Specifically our Athletics Calendar has issues. We’ve checked all the iCal URLs and they are correct.

Other issues:
2) Global settings are set to overwrite changes made at the source but sometimes this doesn’t happen. Particularly when an event is deleted from Google, it doesn’t delete from the main calendar.
3) The calendar won’t preserve changes made to individual events, like added photos and text. Every time an import occurs, these get erased. It seems that when I change the Global Setting to “update but preserve local changes” the updates don’t occur.

Please help us fix these issues. Thank you.

[Victor]

Hi Marek!

I’m sorry you are experiencing those issues. Let me help you with this topic.

1) Could you please go to Events > Imports > History tab and see if those imports reported any errors? If they did, please hover over the red exclamation mark and let me know what error messages you get. Please also share the gCal URL so we can run some tests on our side.

2) Unfortunately, Event Aggregator does not automatically delete events that are no longer present in Google Calendar. We have some other users wanting this feature too so I encourage you to vote for the idea in our user voice here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15047292-option-to-remove-events-not-present-in-a-reimporte

3) Does this happen for all the imported events or just some? Is this happening for the same gCal import as the one you mention above? If it’s another one, please share the URL for it.

Let us know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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