[Victor]

Hey Nancy!

Thanks for the kind words! I’m super glad to be of help here. 🙂

I’ll go ahead and close this thread, but as always don’t hesitate to open a new topic if anything comes up and we’d be happy to help.

Good luck with your project!
Victor

[Victor]

Hi Hans!

Thanks for your insight on this matter!

I’ll close this now, but feel free to open a new topic if anything comes up and we’d be happy to help.

Have a good one you too!
Victor

[Victor]

Hi Seadar!

Thanks for getting in touch with us! Let me try to help you with that.

Unfortunately, there is no built in option to make the month view to start at the current week. You could try using the week view for that purpose, but I’m not sure if that’s something that works for this case.

You could try customizing the month view to suit that specific needs by using one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/. But I don’t think there is an easy way of doing so.

We are limited on the support we can give for customizations like that, but if you decide try customizing the month view and bump into any questions don’t hesitate to ask and we’d be happy to help as much possible.

I hope it helps at least a bit. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Ed!

Thanks for getting in touch with us! Let me help you with those issues.

For the double slash issue, please first try flushing your permalinks structure by going to wp-admin > Settings > Permalinks and click Save. Does it change anything?

If it doesn’t, this could be a theme or plugin conflict. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

As for the 500 error you get with the DK PDF plugin, please make sure you are using the latest version 1.9.3 of the plugin. If you still experience the problem, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know how about that.

Thanks,
Victor

[Victor]

Hi Pascal!

Thanks for getting in touch with us. Let me help you troubleshoot that issue.

When on the edit event screen, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > <u>https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/</u&gt;

Could you please send us a screenshot of the edit event screen where the cost field is missing?

Let us know about it.

Thanks,
Victor

[Victor]

Hi Tessa!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

I am able to see you main events page in the link you provided. Were you able to solve this issue?

If you are still having problems, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Lee!

Thanks for reaching out to us! Let me help you with that.

We have a great article that explains how you can create custom filters for Filter Bar here > https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Ken!

I’m sorry you are experiencing that issue. Let me try to help you with that.

I tried reproducing this in my own local installation but failed to do so.

The ticket orders are all processed on the WooCommerce side, Event Tickets Plus will only “listen” to these orders and create the tickets and attendees for the right event.

I’d suggest you get in touch with WooCommerce support to see if they can help you troubleshoot this issue.

We can leave this thread open to see if other users can offer some insight on this matter.

If you are able to reproduce the issue yourself following specific steps, let us know about it and we’ll run some tests on our end to see if we can spot the source of the problem.

Let me know how it goes.

Best,
Victor

[Victor]

Hi Yvonne!

Thanks for getting in touch! Let me try to help you with that.

There is no built in way to achieve what you are looking for, so you it would require some custom coding. We are fairly limited in how much support we can give for custom development questions like this as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

That said, we always like helping out and at least point users into the right direction as much possible.

By default, the event cost is printed using the tribe_get_cost() function that will strip characters that are not a price. So the workaround would be to make a template override of the single-event.php template file located at /wp-content/plugins/the-events-calendar/src/views/ following the steps provided in out themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/

In that template override you should replace line 39 with the following code:

<span class="tribe-events-cost"><?php echo get_post_meta( $event_id, '_EventCost', true ) ?></span>

This will print the event cost exactly as you save it in the backend. Bear in mind this will only change the single event template so you’ll need to customize the other templates in a similar way to suit your needs.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Marcus!

Good to know you could solve the issue. Thanks for following up to let us know about it.

I’ll close this now, but don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Hans!

Thanks for clearing that out!

What I see is there is an non-breaking space before the price (&nbsp;), which causes the spacing. This is not something our plugins add and might probably be something added by your theme.

Like you say, it’s just a small difference but you could switch to a default theme and see if it still shows.

Let me know if there is anything else I can help you with.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Antar,

The following is a list of css files that get loaded in the community add form page when having The Events Calenda, Events Calendar PRO and Community Events installed and activated:

/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full.min.css
/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-theme.min.css
/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full-mobile.min.css
/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-theme-mobile.min.css
/wp-content/plugins/the-events-calendar/common/vendor/jquery-tribe-timepicker/jquery.timepicker.css
/wp-content/plugins/the-events-calendar/src/resources/css/events-admin.min.css
/wp-content/plugins/the-events-calendar/src/resources/css/admin-menu.min.css
/wp-content/plugins/the-events-calendar/common/src/resources/css/datepicker.min.css
/wp-content/plugins/the-events-calendar/common/vendor/select2/select2.css
/wp-content/plugins/the-events-calendar/common/src/resources/css/dependency.min.css
/wp-content/plugins/the-events-calendar/common/src/resources/css/bumpdown.min.css
/wp-content/plugins/the-events-calendar/common/src/resources/css/buttonset.min.css
/wp-content/plugins/the-events-calendar/common/src/resources/css/tribe-common-admin.min.css
/wp-content/plugins/the-events-calendar-community-events/src/resources/css/tribe-events-community-list.min
/wp-content/plugins/the-events-calendar-community-events/src/resources/css/tribe-events-community.min
/wp-content/plugins/events-calendar-pro/src/resources/css/events-recurrence.css

Try disabling the minification for those styles and see if the styles get fixed.

Let me know about it.

Best,
Victor

[Victor]

Hi Christina!

Thanks for clearing that out!

I missed to notice that your site is a multisite. I’m mostly sure that is the problem here.

Most people using a multisite network will need to purchase a Multisite License. But, if you only want to use our plugin on a handful of sub-sites (10 or fewer) and are willing to perform manual updates, then you do not need a multisite license.

If you use a Personal, Business, or Agency License for a site on a Multitsite Network, you may see a Disconnection notice in your account on this site when you log in and go to My Account → License Keys. You can ignore this. We are working to improve this messaging and functionality.

To learn more about multisite licenses please refer to the following article > https://theeventscalendar.com/knowledgebase/multisite-license/

I hope that clears things out. Let me know if you have any follow up questions and I’d be happy to assist.

Best,
Victor

[Victor]

Hi Rob!

It’s great to know you could solve the issue. Thanks for letting us know about it.

I’ll go ahead and close this, but feel free to open a new topic if anything comes up and we’d be happy to help.

Best,
Victor

[Author]

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