Ticket attendee update page has double slash in url

[Ed]

Hi,

Hope you can help me out. I’ve just installed the View Tickets extension and am running into several issues. The first being that on the front end, on the View ticket page, the “update RSVP” link sends me to a 404 page. I reviewed the issue and realized it’s adding a second slash to the url. EX: it should be http://callbp.com/event/2018-legal-update/tickets?tribe_updated=1 but instead its http://callbp.com/event/2018-legal-update//tickets?tribe_updated=1 causing the 404. Could you tell me how top fix this issue?

The other issues I’m having are specific to the additional plugin required for the “print PDF” to work. Whenever I click print PDF, I get a 500 error. I’ve tried several settings to no avail and just disabled it for the time being.

[Victor]

Hi Ed!

Thanks for getting in touch with us! Let me help you with those issues.

For the double slash issue, please first try flushing your permalinks structure by going to wp-admin > Settings > Permalinks and click Save. Does it change anything?

If it doesn’t, this could be a theme or plugin conflict. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

As for the 500 error you get with the DK PDF plugin, please make sure you are using the latest version 1.9.3 of the plugin. If you still experience the problem, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know how about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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