Orders double processed

[Ken]

Hi,

We’re having an issue where customers are being charged twice when purchasing tickets. We’re a live music venue selling tickets to events. We’re using Event Tickets Plus. For example, a recent customer intended to purchase 5 tickets but 2 orders were processed, resulting in the customer being charged for 10 tickets. And it’s appearing as 2 different orders — not one order w/ double the tickets, but creating a second order w/ the same info. It doesn’t happen with every order, but has happened several times in the past week.

Any insight or help would be greatly appreciated!

[Victor]

Hi Ken!

I’m sorry you are experiencing that issue. Let me try to help you with that.

I tried reproducing this in my own local installation but failed to do so.

The ticket orders are all processed on the WooCommerce side, Event Tickets Plus will only “listen” to these orders and create the tickets and attendees for the right event.

I’d suggest you get in touch with WooCommerce support to see if they can help you troubleshoot this issue.

We can leave this thread open to see if other users can offer some insight on this matter.

If you are able to reproduce the issue yourself following specific steps, let us know about it and we’ll run some tests on our end to see if we can spot the source of the problem.

Let me know how it goes.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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