[Victor]

This reply is private.

[Victor]

Hi Gary!

I’m sorry that’s not working for you either.

Could you please go to Events > Settings > APIs and click the “Refresh your Connection to Facebook” button. Does it work after that?

If it doesn’t, then please share with us a screenshot of your “Event Aggregator System Status” by going to Events > Help

Also, please try going through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to make sure you are not dealing with a theme or plugin conflict.

Please let us know about that.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Iain!

Thanks for following up with this.

Unfortunately, We are not able to fetch your system information somehow. Could you please copy and paste it a private reply?

In the meantime, I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Please let me know about it.

Thanks,
Victor

[Victor]

Hi Todd!

Glad to know that worked out for you. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Cheers,
Victor

[Victor]

Hi Heid!

I’m sorry about that. It seems I missed to paste the link to it. Here it is > https://theeventscalendar.com/support/forums/topic/using-wp-media-uploaderlibary-instead-of-plain-upload-function/

Best,
Victor

[Victor]

Hi Stephen!

Thanks for clearing that out.

I tried running an import from that Facebook event URL you shared and it does import as separate events on my end.

Could you please update to the latest version of The Events Calendar and then try creating a new import for this event and see if they show as separate events in the preview?

Please let me know how that goes.

Thanks,
Victor

[Victor]

Sure thing Ingrid! We’ll be here when needed 🙂

[Victor]

Hi Jon!

Thanks for taking your time to report this.

I have been able to track down a report for this issue and is something we are still looking to fix in a future maintenance release of our plugins. I will set this thread’s status as “Pending fix” and link it to the report. This way we’ll notify you as soon as a fix is shipped.

Unfortunately, there is no workaround for this issue and you can only prevent it by not setting up so many exclusions for each event.

Regarding the known issues page, we only list there the ones we’ve identified as significant, high-priority issues. Do rest assure we do take all our issues seriously and we strive to tackle as many as we can with each release.

We apologise for the inconvenience and we appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Thomas!

Thanks for getting in touch.

The search feature in the backend is the built-in search functionality from WordPress.

You might want to check out our Advanced Post Manager plugin that works along with Events Calendar PRO and allows you to create filters for better backend listings and search functionality > https://wordpress.org/plugins/advanced-post-manager/

I hope that helps!

Best,
Victor

[Victor]

Hi Gary!

Thanks for reaching out to us! Let me help you with this.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

I have been able to import events using the URLs you provided. You can also try the following one and see if you get any results > https://www.facebook.com/pg/eaglescanyon/

If you still experience problems, please let me know if you get any errors when trying to import.

Thanks,
Victor

[Victor]

Hi Benjamin!

Thanks for getting in touch!

Unfortunately, there is currently no shortcode built-in that is specific to our Community Events plugin.

You can customize the community submit form by using one of the methods described in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/.

We are limited in how much support we can give for custom development questions but we always like helping out, so let me know if you need help with anything in particular and I’ll be happy to at least point you in the right direction as best possible.

Best,
Victor

[Victor]

Hi Scott!

Thanks for reaching out to us! Let me help you with this topic.

First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Also, please share with us a screenshot of the edit event screen for one of the events you had this issue? Specifically, the time and date settings for it.

Thanks,
Victor

[Victor]

Hi Jason!

Thanks for reaching out to us! I’d be happy to help you with this topic.

First, could you please share with us the link to the gCal so we can run some tests with it? You can do so in a private reply if you’d like.

Also, please let us know the specific event you are having problems with so we can focus on that one.

Regarding the Google calendar colors, this is unfortunately not a built-in functionality of our plugins.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi David!

Thanks for getting in touch! Let me help you with this issue.

Could you please share with us the ICS link so we can run some tests with it? You can do so in a private reply if you’d like.

Thanks,
Victor

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