Help Desk

Events showing as Past on Day of Event

  • Posts: 1 Topics: 1
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    It appears as though on the day of events (even before the start time of the event) they are automatically put into past events. Is there a way around this?

    Posts: 6230 Topics: 17
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    Hi Scott!

    Thanks for reaching out to us! Let me help you with this topic.

    First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

    Also, please share with us a screenshot of the edit event screen for one of the events you had this issue? Specifically, the time and date settings for it.

    Thanks,
    Victor

    Posts: 1 Topics: 1
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    This reply has been marked as private.
    Posts: 6230 Topics: 17
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    Hi Scott!

    Thanks so much for sending over your system information.

    Unfortunately, I have been able to locate a bug report for the issue you are having, so I will set this thread’s status to “Pending fix” and link it to the report. We will notify you once we fix this in one of our future maintenance releases of our plugins.

    We apologise for the inconvenience and we appreciate your patience while we work on this.

    Best,
    Victor

    Posts: 6230 Topics: 17
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    Hi Scott!

    Just wanted to share with you that a new maintenance release (for the Week of 5 March 2018) is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-5-march-2018/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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