"Your preview doesn't have any records to import."

[jennito1977]

All of our Facebook Event imports are giving us the following response:

“Your preview doesn’t have any records to import.”

[Victor]

Hi Todd!

Thanks for reaching out to us! Let me help you with that issue.

I have tried importing that same event and it’s working fine on my end.

First, could you please see if there are any console errors by inspecting the page when trying to import? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Also, please try going to Events > Settings > APIs and try refreshing your connection to Facebook to see if any difference.

Please let me know how that goes.

Thanks,
Victor

[jennito1977]

Thanks Victor.

Our Facebook had gotten disconnected from the site somehow. The API reset fixed the issue. Thanks. -Todd

[Victor]

Hi Todd!

Glad to know that worked out for you. Thanks for following up to let us know about it.

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help 🙂

Cheers,
Victor

[Author]

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