Not getting Facebook events

[gfieldsend]

https://www.facebook.com/106748756058/ and https://www.facebook.com/eaglescanyon/ and I’m not getting anything. Any ideas?

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Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/not-importing-facebook-group-events/

[Victor]

Hi Gary!

Thanks for reaching out to us! Let me help you with this.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

I have been able to import events using the URLs you provided. You can also try the following one and see if you get any results > https://www.facebook.com/pg/eaglescanyon/

If you still experience problems, please let me know if you get any errors when trying to import.

Thanks,
Victor

[gfieldsend]

I tried that as well and I keep getting No matching records found. Oh, and I updated all plugins.

• This reply was modified 6 years, 3 months ago by gfieldsend.

[Victor]

Hi Gary!

I’m sorry that’s not working for you either.

Could you please go to Events > Settings > APIs and click the “Refresh your Connection to Facebook” button. Does it work after that?

If it doesn’t, then please share with us a screenshot of your “Event Aggregator System Status” by going to Events > Help

Also, please try going through our testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to make sure you are not dealing with a theme or plugin conflict.

Please let us know about that.

Thanks,
Victor

[gfieldsend]

That worked! Thanks for your help.

[Victor]

Glad to know that Gary! Thanks for following up with this to let us know about it.

I’ll close this now, but feel free to open a new topic if anything comes up and we’ll be happy to assist 🙂

Cheers,
Victor

[Author]

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