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Viewing 15 posts - 166 through 180 (of 5,398 total)

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September 13, 2018 at 6:42 am in reply to: Events aggregator is only loading about 6 week's worth of events. #1620634

Victor
Member

Hi James!

Thanks for getting in touch with us!

Let me help you with the troubleshooting.

First, please make sure you are using the latest versions of our plugins and see if any changes. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

I can see events showing up for 2019 in your site. Were you able to solve the issue or are those different events?

If you still experience the problem, please share with us, in a private reply if you’d like, the URL for the gCal you are trying to import events from. We’ll run some tests on our end and see what we can find.

Thanks,
Victor

September 13, 2018 at 6:25 am in reply to: Current Month Not Displayed On Calendar View #1620625

Victor
Member

Hi Kevin!

Thanks for getting in touch with us!

The month view should show the current month as title, just as you can see in our demo site > https://wpshindig.com/events/

I have just checked the site you linked to us and I am able to see the title being displayed. Were you able to solve the issue? Please let us know about it.

If you still experience the problem, please share with us the URL where we can see the problem and have a closer inspection.

Also, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

September 13, 2018 at 6:20 am in reply to: Ticket sales closes in wrong time #1620613

Victor
Member

Hi Ilkka!

Thanks for getting in touch with us!

Unfortunately, I can confirm there is currently an issue where the start/end sale dates of the tickets do not respect the event timezone.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

September 13, 2018 at 6:14 am in reply to: Events Tickets Plus – Will It Function As Required? #1620609

Victor
Member

Hi Vincent!

Thanks for getting in touch with us!

Event Ticket or Event Tickets Plus does not currently support tickets for recurring events. Like you say, the only workaround is to break the event out of its series and then create tickets for it.

We are currently working on a revamp of the recurring events functionality that would allow recurring tickets to be added. You can add your vote to this uservoice > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

FULLY custom tickets, adding and removing fields and adding text/links/images

Unfortunately, there is no plugin to accomplish this. However, you can fully customize the look and feel of the ticket email by making a template customization of the ticket email template, following one of the methods described in our Themer’s Guide

I hope that helps. Let me know if any follow up questions.

Best,
Victor

September 13, 2018 at 6:02 am in reply to: List Venues and Organizers Shortcodes not working #1620606

Victor
Member

Hi Ben!

Thanks for getting in touch with us!

I’m not able to reproduce the same issue you are having, so let me help you find the source of that error.

First, I can see you are using older versions of our plugins, so please make sure to update to the latest versions and see if the issue goes away. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Let me know how it goes.

Thanks,
Victor

September 13, 2018 at 5:50 am in reply to: Eventbrite Events Import in eventbrite tickets plugin #1620597

Victor
Member

Hi Shridatta!

Thanks for getting in touch with us!

Yes, our Eventbrite Tickets plugin allows you to import events from your Eventbrite.com account and any other event from Eventbrite.

You can check the following article that explains how the import process goes > https://theeventscalendar.com/knowledgebase/importing-events-from-eventbrite-com/

Hope that helps! 🙂

Best,
Victor

September 13, 2018 at 5:44 am in reply to: Import: not all events are imported #1620594

Victor
Member

Hi Steven!

Thanks for getting in touch with us!

I’m sorry to hear you are having trouble with your imports. Let me help you with the troubleshooting so we can find out what’s going on.

First, please make sure you are using the latest version of The Events Calendar. From your system information it seems you are using version 4.6.22.1. Please update to 4.6.23 and see if any difference on your import.

If that makes no difference, please share with us, in a private reply if you’d like, the URL for the iCalendar you are trying to import events from? I’ll run some tests on a local installation and see what I can find.

Thanks,
Victor

September 12, 2018 at 4:58 pm in reply to: Following up on an unresolved recurrence issue #1620266

Victor
Member

Hi There!

I’ve just posted on your other thread, so you may already know about this: A new release of our plugins is out, including a fix for this issue. You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

September 12, 2018 at 4:56 pm in reply to: Following up on my follow-up post about an unresolved recurrence issue #1620265

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the long delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

September 12, 2018 at 4:46 pm in reply to: Recurring events / times and other issues incorrect when published. #1620262

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for the “Once” recurring issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

September 12, 2018 at 4:45 pm in reply to: Recurrent events issue #1620260

Victor
Member

Hi Steven!

Just wanted to share with you that a new release of our plugins is out, including a fix for one of the issues you describe here.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if it works for your site.

Best,
Victor

September 12, 2018 at 4:44 pm in reply to: Recurring Events Disappear randomly #1620259

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

September 12, 2018 at 4:40 pm in reply to: Translated Recurring Events are not being generated whenusing the Once #1620255

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for the “Once” recurring events issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

The “view all” issue is still being worked on. We’ll let you know once we have an update for it.

Best,
Victor

September 12, 2018 at 4:36 pm in reply to: All day events doubling up #1620254

Victor
Member

Hi Andrew!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

September 12, 2018 at 4:36 pm in reply to: Event series (Once), > 5, not showing #1620253

Victor
Member

Hi Nora!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor
Author

Posts

Viewing 15 posts - 166 through 180 (of 5,398 total)

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