[Victor]

Happy to be of help Nathan 🙂

I’ll close this thread now but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Cheers,

Victor

[Victor]

Hey Adam!

Happy to be of help here! 🙂

I’ll close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Good luck with your project!
Victor

[Victor]

Hey Corry!

I’m glad to know it’s now working as expected! 🙂

Thanks for following up to let me know about it.

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Thanks for coming back with the links.

Could you please update to the latest version of Events Calendar PRO 4.4.24.1 and see if any difference?

I believe that was an existing bug with a previous version of the plugin.

Please let us know if it works for you.

Thanks,
Victor

[Victor]

Hi Zsuzsa!

Thanks for testing that out and for coming back with all your system information.

Having a closer inspection, it seem that you are using a space as thousand separator for the prices.

You can modify this in the WooCommerce settings by navigating to wp-admin > WooCommerce > Settings > General tab and under Currency options you will see the Thousand separator option. Try setting that to something different than a blank space to see if any difference.

Please let me know if that works for you.

Thanks,
Victor

[Victor]

Hi Gabrielle!

Thanks for keeping me posted about the issue.

The “Connection lost” message you are getting looks like it could be a connectivity issue on your end. It means that as the site is not able to save the ticket because of loosing connection, it will save the information locally so that you can save it later.

It’s good that your hosting increased the memory and timeout limit. Could you please verify if you are still getting the PHP Fatal error or any other error on the debug.log file?

Let us know about it.

Thanks,
Victor

[Victor]

Hi Nathan!

It seems there might be something wrong when you copy and pasted the code I sent.

Please try using the following code to fully replace the single-event.php file, which I also modified to show the “+ Google Map” link in another line.

<?php
/**
* List View Single Event
* This file contains one event in the list view
*
* Override this template in your own theme by creating a file at [your-theme]/tribe-events/list/single-event.php
*
* @version 4.6.3
*
*/
if ( ! defined( 'ABSPATH' ) ) {
die( '-1' );
}

// Setup an array of venue details for use later in the template
$venue_details = tribe_get_venue_details();

// The address string via tribe_get_venue_details will often be populated even when there's
// no address, so let's get the address string on its own for a couple of checks below.
$venue_address = tribe_get_address();

// Venue
$has_venue_address = ( ! empty( $venue_details['address'] ) ) ? ' location' : '';

// Organizer
$organizer = tribe_get_organizer();

?>

<!-- Event Title -->
<?php do_action( 'tribe_events_before_the_event_title' ) ?>
<h2 class="tribe-events-list-event-title">
<a class="tribe-event-url" href="<?php echo esc_url( tribe_get_event_link() ); ?>" title="<?php the_title_attribute() ?>" rel="bookmark">
<?php the_title() ?>
</a>
</h2>
<?php do_action( 'tribe_events_after_the_event_title' ) ?>

<!-- Event Meta -->
<?php do_action( 'tribe_events_before_the_meta' ) ?>
<div class="tribe-events-event-meta">
<div class="author <?php echo esc_attr( $has_venue_address ); ?>">

<!-- Schedule & Recurrence Details -->
<div class="tribe-event-schedule-details">
<?php echo tribe_events_event_schedule_details() ?>
</div>

<?php if ( $venue_details ) : ?>
<!-- Venue Display Info -->
<div class="tribe-events-venue-details">
<?php
$address_delimiter = empty( $venue_address ) ? ' ' : ', <br>';

// These details are already escaped in various ways earlier in the process.
echo implode( $address_delimiter, $venue_details );

if ( tribe_show_google_map_link() ) {
echo '<br>' . tribe_get_map_link_html();
}
?>
</div> <!-- .tribe-events-venue-details -->
<?php endif; ?>

</div>
</div><!-- .tribe-events-event-meta -->

<!-- Event Cost -->
<?php if ( tribe_get_cost() ) : ?>
<div class="tribe-events-event-cost">
<span class="ticket-cost"><?php echo tribe_get_cost( null, true ); ?></span>
<?php
/**
* Runs after cost is displayed in list style views
*
* @since 4.5
*/
do_action( 'tribe_events_inside_cost' )
?>
</div>
<?php endif; ?>

<?php do_action( 'tribe_events_after_the_meta' ) ?>

<!-- Event Image -->
<?php echo tribe_event_featured_image( null, 'medium' ); ?>

<!-- Event Content -->
<?php do_action( 'tribe_events_before_the_content' ); ?>
<div class="tribe-events-list-event-description tribe-events-content description entry-summary">
<?php echo tribe_events_get_the_excerpt( null, wp_kses_allowed_html( 'post' ) ); ?>
<a href="<?php echo esc_url( tribe_get_event_link() ); ?>" class="tribe-events-read-more" rel="bookmark"><?php esc_html_e( 'Find out more', 'the-events-calendar' ) ?> &raquo;</a>
</div><!-- .tribe-events-list-event-description -->
<?php
do_action( 'tribe_events_after_the_content' );

I hope that helps. Let me know about it.

Best,
Victor

[Victor]

Hi Cynthia!

Thanks for coming back with that information. Glad to know it seems to be working back as normal.

I tried running imports for the Facebook URL and, while it does not have any future events in it, I am able to run the imports on my end.

I installed a cache cleaning plug-in yesterday afternoon–perhaps this helped?

I’m not really sure about this. If you say the failed imports seem to relate to a specific point in time and not to the sources, then it makes me think of some sort of connectivity issue.

I’ve just re-checked your license and can still see many successful imports for the last three days. Please keep us posted about how that is working on your end.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Hans!

We apologise for taking so long to get back to this topic.

I just wanted to let you know that we think this issue is no longer present with current versions of our plugins.

Please make sure to use latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you encounter any problems, don’t hesitate to let us know about it.

Best,
Victor

[Victor]

Hello Michael!

I just wanted to follow up with this topic to let you know we are not able to reproduce the issue described here with our current versions of our plugins.

Make sure to use latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Let us know if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hello Edwin!

I just wanted to follow up with this topic to let you know we are not able to reproduce the issue described here with our current versions of our plugins.

We hope to see you soon again in our forums 🙂

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new maintenance release (for the Week of 5 March 2018) is out, including a fix for the mismatched date formats.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-5-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Jonathan!

Just wanted to share with you that a new maintenance release (for the Week of 5 March 2018) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-5-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Richard,

Just wanted to follow up with this topic to let you know that a new maintenance release (for the Week of 5 March 2018) is out, including an improvement in the “Fix venue data” functionality.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-5-march-2018/

Please update the plugins and see if it also fixes your map issues.

Thanks,
Victor

[Author]

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