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Eventbrite "multi-date" event issue

  • Posts: 7 Topics: 2
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    Hello,

    We use the Eventbrite URL “import feature” to add an event & display on our events calendar. For example, when we add a multi-date event, Tuesday 3/27 & Thursday 3/29, it will show that the event is also held on Wednesday 3/28 — which is incorrect.

    This seems like a bug with the plug-in… How can this be fixed manually? Also, what is the ETA for a patch being created to fix the plug-in issue?

    Thank you,
    Natalie

    Posts: 6230 Topics: 17
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    Hi Natalie!

    I’m sorry to hear you are experiencing that problem with the Eventribe import.

    Could you please share with us, in a private reply if you’d like, the Eventbrite URL where you are trying to import events from?

    We’ll run some tests and see if we can reproduce on our end.

    Thanks,
    Victor

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    This reply has been marked as private.
    Posts: 6230 Topics: 17
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    Hi Natalie!

    Thanks for coming back with the link and for the detailed explanation.

    The URL you sent if for an event that has multiple event dates. If you use that URL it will create an event that starts on the 27th and finish the 29th.

    Our calendar does not support events with multiple dates, so you will need to select each date in Eventbrite and import each of them independently.

    For your specific event, the URLs for each instance are:

    You should also be able to import your Eventbrite events selecting them in the dropdown.

    Please let me know if that works for you.

    Thanks,
    Victor

     

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    Posts: 6230 Topics: 17
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    This reply has been marked as private.
    Posts: 7 Topics: 2
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    This reply has been marked as private.
    Posts: 6230 Topics: 17
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    Thanks for confirming Natalie.

    I’ll go ahead and close this thread, but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

    Cheers,

    Victor

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