[Victor]

Hi Steven!

Just wanted to let you know that we think this issue is no longer present with our latest versions of our plugins.

Could you please update your plugins and confirm this is also the case for you?

Thanks,
Victor

[Victor]

Hi ilkka!

Thanks for following up with this.

I’ve just tried to reproduce the issue and can also confirm it’s no longer present with the latest versions of our plugins and WooCommerce 3.3.3 🙂

We appreciate you keeping us posted about your findings.

It seems like we are all set here. Is there anything else I can help you with?

Best,
Victor

[Victor]

Hi John!

Sure! You can achieve that by adding the following CSS snippet to your theme’s styles or by using the WordPress customizer (wp-admin > Appearance > Customize > Additional CSS):

.single-tribe_events #tribe-events-content .tribe-events-event-meta dt {
float: left;
line-height: 1.5;
padding-right: 5px;
}

Let me know if that works for your site.

Best,
Victor

[Victor]

Hi Richard,

Thanks for your continued help and patience so far.

I think there may be a conflict somewhere else, so let me help you troubleshoot this further.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Then, we’ll need to make sure we are not dealing with a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find.

Please let me know about that.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Chris!

Thanks for getting in touch with us about this topic.

Let me first note that accessibility is definitely a concern for us and we recognize it is an area where we have room for improvement.

We do have some accessibility issues logged already, but if you are willing to itemize some specifics, we’d love to hear from you.

We would also be open to giving you (or a developer on your team) access to our Filter Bar repository, so that you can submit pull requests if you wish to do so.

Let us know about it.

Thanks,
Victor

[Victor]

Hi Melissa!

I’m really sorry to hear you’ve also been impacted by this issue.

As you can see from the thread you linked to, we are aware of this issue and our developers are already investigating this.

I will link this to the corresponding report so we can let you know as soon as we have an update for it.

In the meantime, the workaround is to downgrade to our previous version of Events Calendar PRO 4.4.23. Here’s a guide that explains how you can downgrade your plugins > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

We apologize for the inconvenience and appreciate your patience.

Best,
Victor

[Victor]

Hi Travis!

Thanks for getting in touch and for the kind words 🙂

I’d be happy to help with this topic.

By default, when an order is cancelled the stock is not automatically restored, so you’ll need to manually increase the ticket stock.

If the order was cancelled because the payment was not successful, then you might want to check the Hold Stock option in WooCommerce and adjust it to suit your needs > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

If the order was cancelled, and the attendee records have already been generated for the event, deleting the attendees will re-stock the tickets automatically. Attendee records are generated according to this settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Finally, let me point you to the following article about refunds and cancellations > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Folks!

Thanks everyone here for letting us know about this issue and for keeping us posted about your findings.

We’ve had some other users reporting this as well and we are already investigating this on our side.

I will link this thread to the corresponding report so we can let you know as soon as we have an update for it.

The problem seems to reside in our latest release of Events Calendar PRO 4.4.24.1, so for the moment the only workaround we’ve found is to downgrade to previous version 4.4.23.

Just in case, let me share with you the following article that explains how you can downgrade your plugins > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Jonathan, were you able to solve the 404 errors after downgrading? Like Mathew said, re-saving your permalinks structure should solve that.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi João!

I’d be happy to help you with that.

You can hide past events from the calendar view using the method George shared in here > https://theeventscalendar.com/support/forums/topic/how-to-hide-past-events-3/#dl_post-1234879

Does it work for you? Let me know about it.

Best,
Victor

[Victor]

Hi Delbra!

Thanks for reaching out to us!

Unfortunately, Event Tickets Plus does NOT support tickets for recurring events at this moment.

If you need to sell tickets for a recurring event, you can break the event from its series and then create tickets for each individual event.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Jodi!

Thanks for getting in touch with us! Let me help you with this topic.

I’m not really sure I understand exactly what you are trying to accomplish. By default, recurring events will show each instance for the event in the calendar views. Are you trying to show them differently? Please let me know more about it. You can also send us a screenshot or a link so we can see for ourselves.

Let me also point you to the following article so you can have as a reference for recurring events > https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Best,
Victor

[Victor]

Hi Lynna!

Thanks for reaching out to us! Let me help you with this topic.

Selling group tickets is not a built-in functionality of our plugins. However, if you are selling tickets using WooCommerce, you might want to check out the grouped products functionality that may help achieve what you are looking for > https://docs.woocommerce.com/document/managing-products/#section-11

Additionally, you might want to check out the coupons functionality in WooCommerce > https://docs.woocommerce.com/document/coupon-management/

We always suggest you test these things out before using them in your live site to make sure they work as you expect.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Adam!

That’s a strange issue you are having. Let me help you with the troubleshooting.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Please let us know about that.

Thanks,
Victor

 

[Victor]

Hi Pamela!

Thanks for getting in touch with us. Let me help you with this topic.

By default the event website URL is targeted to open in the same tab, but we provide a filter to change exactly that.

You can copy and paste the following snippet into your functions.php file to accomplish that:

add_filter( 'tribe_get_event_website_link_target', 'blank_target_for_new_window' );
function blank_target_for_new_window() {
return '_blank';
}

Please try it out and let me know if it works for your site.

Thanks,
Victor

[Author]

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