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March 14, 2018 at 9:20 am in reply to: It takes a long time to load the order page #1479055

Victor
Member

Hi Sebastián!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:17 am in reply to: HTTP 500 Error Listing Attendees #1479052

Victor
Member

Hi Robert!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets that should fix the issues you reported here.

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:16 am in reply to: Cannot access attendee list as it keeps timing out #1479047

Victor
Member

Hi Amanda!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

If you are using the attendee pagination helper I shared with you, please deactivate before updating as it may conflict with this release.

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:14 am in reply to: Scanning QR codes with professional scanners / system #1479044

Victor
Member

Hi Jack!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:13 am in reply to: I am doing testing on a site for setting up an event for approx. 7000 attendees #1479037

Victor
Member

Hi Doyle!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:13 am in reply to: Sizing/Capacity Question… #1479034

Victor
Member

Hi Bob!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:12 am in reply to: Only the unchecked tickets #1479033

Victor
Member

Hi Julien!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets that will also help with the performance.

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:10 am in reply to: Attendees View – Searching on iPad Freezes/stalls #1479029

Victor
Member

Hi Damian!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

March 14, 2018 at 9:00 am in reply to: Huge Attendee List Part 2 #1479007

Victor
Member

Hi Jason!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

Best,
Victor

March 14, 2018 at 6:09 am in reply to: Creating tickets with WooCommerce buggy #1478798

Victor
Member

Hi Gabrielle!

Thanks for your patience while I performed the tests.

I was able to test your database in a local installation and made several attempts to create and edit tickets and could not replicate any of the issues you are having.

It seems strange that you are not getting any errors logged into your debug.log file. Did you enable WP_DEBUG > https://codex.wordpress.org/Debugging_in_WordPress and WP_DEBUG_LOG > https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG ?

Were you able to increase the WP_MEMORY_LIMIT > https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP ? Did you see any difference?

Going back to the “Connection lost. Saving has been disabled until you’re reconnected” message, try changing the AUTOSAVE interval > https://codex.wordpress.org/Editing_wp-config.php#Modify_AutoSave_Interval you may want to switch to a “160” value, probably increasing it even further.

I would also suggest you get in touch with the hosting provider to see if they can offer some insight about this errors.

Let us know how that goes.

Best,
Victor

March 14, 2018 at 5:24 am in reply to: Getting Fatal Error on Day View #1478762

Victor
Member

Hi Adam!

Thanks for following up with this and for sending over the debug.log

It seems the fatal errors are for exceeding the memory limit for your size.

In most cases, it boils down to the hosting service not allowing enough memory to PHP. As a starting point, I would suggest trying to increasing the WP_MEMORY_LIMIT to something higher than 256MB, maybe 521MB and see if any difference.

If, however, that does not do the trick, I would recommend reaching out to your hosting provider and asking them for assistance in increasing the PHP memory limit. That should resolve the issue but, if for some reason it does not, please don’t hesitate to let us know and we can dig into this further, possibly with the assistance of your hosting provider.

Let me know how that goes.

Best,
Victor

March 13, 2018 at 7:46 pm in reply to: Link to specific event url in meetup, and import thumbnail image #1478433

Victor
Member

Hi Jenny!

I’ve gone ahead and issued a refund for your order and the funds should be back in your account within 5-10 business days.

We hope to see you again soon 🙂

Best,
Victor

March 13, 2018 at 7:34 pm in reply to: How to set the target window for event url? #1478430

Victor
Member

Sure thing Pamela!

For the organizer website link, you can use the tribe_get_organizer_website_link_target filter instead.

I hope that helps! 🙂

Best,
Victor

March 13, 2018 at 7:31 pm in reply to: Renewing License – on iPad Pro #1478429

Victor
Member

Sure thing Wyn! We truly appreciate your comments on this topic 🙂

Is there anything else I can help you with? Let me know.

Cheers,
Victor

March 13, 2018 at 7:12 pm in reply to: Map view not showing all events #1478422

Victor
Member

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