Scanning QR codes with professional scanners / system

[Jack]

We had a lot of trouble with scanning the QR-codes last Christmas with smartphones. A lot of errors occured, not registered scans, because it is too slow, even with fast smartphones and good internet connection. If we use this plugin again we definitely need to be able to use the kind of scanners / system you see at concerts or theme parcs / zoos etc.

Is there a way to do this with Event Tickets Plus or not?

[Cliff]

I believe the issue is not at all with the scanner app/hardware you might use. Instead, the issue is that the wp-admin event’s Attendee Report can be slow to load, especially with many tickets sold for a particular event.

We have a bug ticket logged internally to work toward improving this, but it’s not a near-term fix.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Additionally, you may be interested in one of these existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17484907-bulk-scanning-qr-codes-log-scans-at-a-later-time
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11304501-develop-an-android-and-ios-app-for-qr-code-scannin

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

 

[Jack]

That first feature request is by me ;).

[Cliff]

Well we’re aware of it, obviously! 🙂

As stated in my initial reply, this thread is attached to the internal bug/feature ticket regarding better performance for the Attendee Report (and therefore check-ins).

Thanks for your understanding and patience on this issue.

If you absolutely need this resolved before we’re able to release it and need some custom coding, you may want to ask your developer or reference our documentation and list of known customizers.

[Victor]

Hi Jack!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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