It takes a long time to load the order page

[Sebastián]

I have a problem with the visualization of the Order of the events.
I have an event with more than 500 tickets. And when I want to enter the Orders takes more than 3 minutes to load the page.
Is there any way to page the orders?

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Tengo un problema con la visualizacion de los Pedidos de los eventos.
Tengo un evento con mas de 500 entradas. Y cuando quiero ingresas a los Pedidos tarda más de 3 minutos en cargar la página.
¿Hay alguna forma de paginar los pedidos?

[Cliff]

Hi, Sebastián.

Sorry you’re experiencing this issue.

The wp-admin Attendee Report screen can sometimes suffer such performance issues when there are many tickets/attendees for a single event, and our developers have it scheduled to be improved in an upcoming release (likely a couple months at the earliest, and we don’t give ETAs).

This thread should receive a reply once the applicable update has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands.

I apologize for this issue and appreciate your understanding and patience.

Please let me know if you have any follow-up questions on this topic.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hi Sebastián!

Just wanted to share with you that a new release of our plugins is out, including a pagination feature in sales and attendees reports in Event Tickets 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-7-event-tickets-plus-4-7/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Don’t hesitate to reach out to us if anything comes up.

Best,
Victor

[Author]

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