not receiving ticket email when other products are in the shopping cart.

[Steven Decaluwe]

Hey,

I have problems when other products are added to the shopping basket. When the order is completed. then the customer only receives an e-mail with an overview of the order. no tickets will be sent. when there are only tickets in the shopping cart. then they are automatically sent when an order is completed

[Andras]

Hi Steven,

Thanks for reaching out to us!

I’m really sorry about this email issue. We are aware of this bug and our developers started looking at it. Hopefully we will have a fix soon.

As a workaround, manually triggering the ticket email when editing the order, does send the ticket email. I know this can be cumbersome a bit especially if you have a lot of orders. Hang in there, we’re working on it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Victor]

Hi Steven!

Just wanted to let you know that we think this issue is no longer present with our latest versions of our plugins.

Could you please update your plugins and confirm this is also the case for you?

Thanks,
Victor

[Steven Decaluwe]

Hello Victor,

When I did a test on Sunday after an upgrade, I was surprised that it suddenly worked. thanks for that!

Grts Steven

[Andras]

Hi Steven,

Stoked to hear it works, that’s awesome!

Thanks for letting us know.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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