Ticket Cancelled but stock woocommerce not changing

[iyfm]

Hi Support

First, we love your plugin and functions.

We have a small thing that we cant figure out:

Client (test) bought the ticket for the event, but afterward canceled:

Ticket Cancelled but stock woocommerce not changing? This will not help our planning.

Is this possible to fix or?

Hope you can help!

[Victor]

Hi Travis!

Thanks for getting in touch and for the kind words 🙂

I’d be happy to help with this topic.

By default, when an order is cancelled the stock is not automatically restored, so you’ll need to manually increase the ticket stock.

If the order was cancelled because the payment was not successful, then you might want to check the Hold Stock option in WooCommerce and adjust it to suit your needs > https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

If the order was cancelled, and the attendee records have already been generated for the event, deleting the attendees will re-stock the tickets automatically. Attendee records are generated according to this settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Finally, let me point you to the following article about refunds and cancellations > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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