[Sky]

Hi Stacy,

I’m sorry to hear that you’re having issues with the Events Calendar plugin. I’d be happy to help you figure out the problem.

It is possible that your version of the Events Calendar was corrupted during an update. Can you try disabling the plugin, deleting it, and re-downloading through the WordPress Plugins interface?

Let me know if that fixes the issue.

Thanks,
Sky

[Sky]

Hi Justine!

I’m sorry to hear that you’re having issues with the Community Events plugin. I will try to help you get it sorted.

As to the fields not showing up on your Community Events submission page: it sounds like there might be some javascript errors on that page preventing the form from resolving properly. I would like to take a look and see what the errors are, but I am unable to access your site. I just get a “504” error. Is the site available to view under a domain different than childslife.ca?

To determine the source of the errors, can you go through our testing for conflicts guide and see if it is being caused by your theme or one of your other plugins?

Lastly, regarding the templates. “Default Page Template” will use the default page template from your theme as the shell that the Events Calendar code gets inserted into. If you want to modify this to remove your sidebar, you can copy “page.php”from your theme, rename it, add the custom template comment at the top, and then modify as desired. This would go in the root of your theme, and not the “tribe-events” folder. You can read more about creating custom WordPress templates here: https://developer.wordpress.org/themes/template-files-section/page-template-files/

Please let me know if there’s anyway to view your site, and if switching to the Twenty Seventeen theme and disabling other plugins has any effect on the problem.

Thanks,
Sky

[Sky]

Hi Teresa!

Tags are shared between posts and events. Categories, on the other hand, are separate for each post type. So this is the expected behavior.

The easiest of the three options you asked about would be to hide the tags field from the submission form all together.

There’s two ways you could go about this. The first would be to remove that field from the template. You would do this by copying the template from the-events-calendar-community-events/src/views/community/edit-event.php to [your-theme]/tribe-events/community/edit-event.php and delete line 43.

The second way to hide that field would be to use CSS.

.tribe-community-events .tribe-section-taxonomy + .tribe-section-taxonomy {
display: none;
}


Let me know if either of these solutions will work for you.

Thanks,
Sky

[Sky]

Hi Dancer!

Thanks for your interest in our products! I’d be happy to answer your questions.

There currently isn’t a way to create a completely new type of view. However, you could use WordPress conditionals to create multiple versions of a view within the same template. You can read about the different conditionals available in WordPress here: https://codex.wordpress.org/Conditional_Tags

So basically you could say “if we’re on this page, use this template code, otherwise use this.”

You can read more about customizing templates here: https://theeventscalendar.com/knowledgebase/themers-guide/

Does that make sense? Let me know if you have any more questions.

Thanks,
Sky

[Sky]

Justin,

Sorry, I don’t see the file attached to your last reply. You can use the “add media” button to upload and insert the CSV file.

Thanks,
Sky

[Sky]

Benjamin,

I am going to close this thread. If you have any specific pre-sales questions, feel free to create a new post. If you need help with the free version of the Events Calendar, please create a post on the WordPress support forum.

Thanks,
Sky

[Sky]

Curtis,

When doing the import, are you selecting the column name for start time, end time, etc from the dropdowns at the top within the import preview? Just a tip, that whole interface scrolls to the right to show all of the different attributes available to map within the import. This may not be obvious at first.

If that is all correct when importing, I wonder if it could be a timezone issue? Can you tell me what you have set for both the WordPress timezone settings (Settings > General : Timezone) and the Events Calendar timezone settings (Events > Settings > “General” tab, “Timezone Mode” setting)?

Thanks,
Sky

[Sky]

Hi Lena,

The events seem to be showing up in the calendar ok. The mix of posts and events seems to be a feature of your particular theme.

I would normally ask that you switch to the Twenty Seventeen theme and disable all non Events Calendar plugins to see if it’s a theme conflict, which this seems to be. Unfortunately, we can’t provide support for third party theme or plugin conflicts.

I would start with the theme settings to see if there is something in there that may dictate which post types show up on your homepage. Make sure “tribe_events” post type is added to the feed.

Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Justin,

I’m sorry to hear you’re having issues when importing events via CSV. I’ll try to help you figure out the problem.

Can you upload the CSV that you’re trying to import? You can post it in a private reply if you want. I’d like to try importing into my test environment to see if I can replicate the issue.

Thanks!
Sky

[Sky]

Hi Cyril,

I’d be happy to help you figure out this issue.

Assuming you have “Show Google Map” enabled in the event location settings, there’s something else you can try. Navigate to the event’s venue via Events > Venues. In the venue’s “Venue Information” metabox, check the “Use latitude + longitude” checkbox. The latitude and longitude fields should appear pre-populated. Save the venue. If for some reason the fields aren’t filled in, try unchecking, saving, rechecking.

Let me know if this helps.

Thanks,
Sky

[Sky]

Curtis,

I was actually unable to import any events from this file. I ran it by one of our import experts, and he pointed out that there is no event title defined in the CSV, and events need a title in order to import. He added a title and was able to import with the dates displaying correctly.

How are these files being generated? If possible, can you try adding event titles and see if that makes a difference on your end?

Thanks,
Sky

[Sky]

Seadar,

That does seem like a long time for the caching to clear. I have a lot of experience with WP Engine, and have never had anything like this happen. Cloudflare, however, is notorious for causing issues like this, so I would focus your investigation there first.

As this is not an Events Calendar issue, I’m afraid there’s not much more I can help with on this. Good luck, and please let us know if you have any issues or questions regarding any of our plugins in the future.

Thanks,
Sky

[Sky]

Hi Allison,

I’m sorry to hear that you’re having trouble with your site menu on the events page.

I’ve taken a look at the error in question. It is being generated by the theme’s javascript file, so I’m not sure what we could do to fix it. Since there’s so many themes and plugins out there, we cannot guarantee compatibility or provide support for issues with third party products, as is stated in our Scope of Support.

I apologize there’s nothing we can do. Thanks for reaching out to us, and please let us know if you have any issues or questions in the future.

Thanks,
Sky

[Sky]

Hi Seadar,

I’m sorry to hear you are having issues with your site. I will try to help figure out what the problem is.

This definitely sounds like a caching issue. If you have cleared the site cache via the WP Engine dashboard and flushed the Cloudflare cache, the new stylesheet should be showing up. However, this may take some time, but usually not more than half a day. If users are still seeing the old styles more than a day later, perhaps their browser caches need to be flushed? The way to do this will vary between operating systems and browsers. On a Mac using Chrome, it’s as simple as hitting Command-Shift-R.

Are you using any other caching or performance enhancing plugins on your site? If so, you may need to flush the cache from within the plugin’s settings.

Where did you add the custom CSS you used to modify the calendar view? In your child theme’s CSS?

Thanks,
Sky

[Sky]

Gabriele,

To clarify, are you just wanting to remove the previous and next week links at the bottom of the page?

If so, you can approach this two ways.

The first approach is to create a custom template for the week view and remove the line of code that outputs the previous/next links. To do this, copy the week view template from events-calendar-pro/src/views/pro/week/content.php into your child theme in tribe-events/pro/week/content.php. Then just remove or comment out line 46 containing the tribe_get_template_part( 'pro/week/nav', 'footer' ) function call. For more information on customizing templates, please see our Themer’s Guide.

The second approach is easier, but perhaps a bit hacky. You could just hide the links with CSS. For example,

.tribe-events-week-grid .tribe-events-sub-nav {
display: none;
}


Let me know if this answers your question, or if you have any others.

Thanks,
Sky

[Author]

Posts