[Sky]

Lois,

Awesome! I’m glad you got it sorted. I’m going to mark this ticket as “resolved.”

Please let us know if you have any issues or questions in the future.

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Teresa,

Great! Glad that worked for you. There must have been stronger selectors in the original CSS. Using the ID instead of the class was a good way to overcome that.

Let us know if you have any other questions or issues in the future.

Take care,
Sky

[Sky]

This reply is private.

[Sky]

Hi Lois,

I’m sorry to hear that you’re having so much trouble with your site. The fact that your issues persist even after disabling the plugin suggests that the cause is somewhere else in your site. I’m glad to hear that you are keeping regular backups. That is an important best practice to follow in case anything goes wrong.

I would work with your host to restore functionality to your site with the Events Calendar plugins disabled. Once you’re sure everything is working as it should, re-install and enable the Events Calendar plugins and see if everything works. I recommend taking a backup before this step, just to be safe.

Please let me know how this goes.

Thanks,
Sky

[Sky]

Lubo,

Thank you for providing that information.

I just realized something. Are you setting the end time for purchasing tickets after the start of the event? If the event starts at 2pm and you are setting the end of sales at 4pm, this may be the problem. Can you set the end time for ticket purchase at least one hour before the event starts and see if that fixes the problem?

Thanks,
Sky

[Sky]

Fanny,

Awesome! Glad I could help. Please let me know if you have any other questions.

Thanks,
Sky

[Sky]

Alan,

Ah, I see.

Here is another snippet that is specifically for adding the event organizer.

https://gist.github.com/vicskf/c807167bd0a89a13af7f9ad8d351d184

The only caveat is that this only works if there is a single organizer.

FWIW, the problem with the first snippet I shared was that “is_email()” apparently doesn’t work with multiple emails being passed in or the email format I was using. It wants a single “[email protected]” formatted email.

Let me know if this snippet will work for your needs.

Thanks,
Sky

[Sky]

Justine,

I was able to take a look at your site. There are a few errors in the console on that page, but they are related to loading resources from a non-https address. I’m not sure if this would be enough to break the ajax that loads the form fields or not.

Before we proceed troubleshooting that, can you please try the steps outlined in our testing for conflicts guide to see if the form works properly with the Twenty Seventeen theme and all non Events Calendar plugins disabled? If you do not have a staging site for testing, you can enable a maintenance plugin for a few minutes while you test.

Regarding your question about templates: You could wrap the code in your template that outputs the sidebar with a conditional statement to determine whether it displays or not. The two conditionals that you need for this particular instance are tribe_is_community_edit_event_page() and tribe_is_community_my_events_page().

So, you could do something like this:




Let me know how it goes with the conflict testing, and if you have any other questions about the templates.

Thanks,
Sky

[Sky]

B,

I am not seeing any screenshots. If you tried to add them to your post, they are not showing for some reason. Can you try sharing them again?

Thanks,
Sky

[Sky]

Curtis,

That is indeed strange. Can you please provide me with the updated CSV file? I would like to make sure I can or can’t reproduce the issue using the same variables locally before digging deeper for the cause.

Thanks,
Sky

[Sky]

Lubo,

Hmm, sorry that didn’t have any effect. We will have to dig a little deeper.

Can you please provide the following information about your site setup and one of the events that is not working properly:

1) WP timezone (UTC value)
2) Server timezone
3) Timezone handling of TEC (Events > Settings > General tab – https://cloudup.com/cJxYQ0ulUVE)
4) Timezone setting of the specific events (https://cloudup.com/chXmUKvZ1Oj)

Thanks,
Sky

[Sky]

Joakim,

I’m sorry to hear that you’re having issues with the Event times. I will try to help get this figured out.

As you said, this has been reported by other users and the developers are currently working on a fix. Could you provide me with the following information:

1) WP timezone
2) Server timezone
3) Timezone handling of TEC (Events > Settings > General tab – https://cloudup.com/cJxYQ0ulUVE)
4) Timezone setting of the specific events (https://cloudup.com/chXmUKvZ1Oj)

This will help us pinpoint the cause of the issue. I will see if there is anything we can do to make it work in the meantime.

Thanks,
Sky

[Sky]

Hi Fanny!

We do not make theme recommendations as there are so many available and each user will have their own requirements and preferences. My only advice would be to find one that suits your needs that is updated regularly and has a large community of users.

However, as far as your Events pages are concerned, we make it really easy to replace any Events Calendar templates with a customized version. Check out our Themer’s Guide for more information on customizing Events Calendar templates: https://theeventscalendar.com/knowledgebase/themers-guide/.

As to your last question, could you explain in more detail what you mean by “material?” I’m not sure what wanting there.

Thanks,
Sky

[Sky]

Hi Alan,

There are unfortunately no settings for this. However, it is easy to configure with a little bit of code.

Here is a snippet that lets you add additional emails to receive notifications when an RSVP is confirmed: https://gist.github.com/skyshab/27ab9a828bcf41a597a46c66aeff376f

Just replace the example emails inside the code. You can add as many as you want, adding a comma between each one.

This code could be added either to a custom plugin or else to your theme’s functions.php file.

Let me know if that works for you!

Thanks,
Sky

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