Help Desk

How to send email notifications to admin and organizers?

  • Posts: 4 Topics: 2
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    I have purchased Event Tickets Plus and have been searching to see how to turn on email notifications (when a customer rsvps) to the admin email and also to organizers. I have some people say that this is possible through Event Tickets PLUS, but have not been able to find any information on HOW to set this up.

    So far, I’ve done some test RSVPs and the admin email or organizer email does not receive any email notification. Please help.

    Posts: 295
    | Permalink

    Hi Alan,

    There are unfortunately no settings for this. However, it is easy to configure with a little bit of code.

    Here is a snippet that lets you add additional emails to receive notifications when an RSVP is confirmed:

    Just replace the example emails inside the code. You can add as many as you want, adding a comma between each one.

    This code could be added either to a custom plugin or else to your theme’s functions.php file.

    Let me know if that works for you!

    Thanks,
    Sky

    Posts: 4 Topics: 2
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    Hi Sky,
    thank you so much for that snippet. This wouldn’t really work for emailing event organizers though. We will be using Event Tickets Plus to allow sign-ups for events from different locations, and there will be different organizers for different events.

    So is there a way to change that snippet you provided so that the bcc email addresses are linked to the emails of the organizers that are added to the event? The plugin already allows us to enter names and email addresses of the organizers, so if there’s a code that would pull the event organizer emails for use in that snippet, that would solve our issue.

    Thank you again for your help!

    ps. just tested the snippet in the functions.php file and it doesn’t seem to work

    • This reply was modified 2 weeks, 3 days ago by  atl-bia.
    Posts: 295
    | Permalink

    Alan,

    Ah, I see.

    Here is another snippet that is specifically for adding the event organizer.

    https://gist.github.com/vicskf/c807167bd0a89a13af7f9ad8d351d184

    The only caveat is that this only works if there is a single organizer.

    FWIW, the problem with the first snippet I shared was that “is_email()” apparently doesn’t work with multiple emails being passed in or the email format I was using. It wants a single “name@domain.com” formatted email.

    Let me know if this snippet will work for your needs.

    Thanks,
    Sky

    Posts: 1
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    Hi Sky, Thanks for the help! The last code worked to send a copy of the RSVP to the organizer.

    Posts: 295
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    Alan,

    Awesome! I’m glad that worked for you.

    Let us know if you have any other questions.

    Thanks,
    Sky

    Posts: 4 Topics: 2
    | Permalink

    Hi Sky,

    thank you for that. I had to move on to other issues but was able to test your second snippet just now.
    And yes, it works for sending a bcc email to one organizer.

    Looks like it helped someone else to (above), so great job!

    Posts: 295
    | Permalink

    Alan,

    Woops, didn’t see that I had replied to someone else. Glad it worked for you too!

    Thanks,
    Sky

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