[Sky]

Mike,

I’ve added your suggestion to my to-do list. We appreciate the feedback!

Take care,
Sky

[Sky]

Alan,

Awesome! I’m glad that worked for you.

Let us know if you have any other questions.

Thanks,
Sky

[Sky]

Justin,

I was able to successfully import this CSV file without the date errors this time.

Can you check the following:

Delete previous versions of the events that you are importing. If they go into the “ignored” group, select and “permanently delete.”

In Events > Settings > Imports > Event Update Authority, make sure that “Overwrite my event with any changes from the original source” is checked.

When you go to re-import the events, make sure that each column heading is assigned to the correct data type in the import preview. Any data that doesn’t apply to the event should be marked “do not import.” The preview scrolls to the right, so make sure you set all available columns.

With these steps and settings in mind, can you try importing again?

As far as formatting goes, please check out this bit from our knowledgebase:

Date – Accepts formatted dates. Preferably use the ISO 8601 date format YYYY-MM-DD as it is unambiguous (ex. 2015-12-31). If you wish to use the North American “middle-endian” format, slashes are recommend (ex. MM/DD/YYYY). If you wish to use the international little-endian format separate it with dashes (ex. DD-MM-YYYY).

Let me know if you are able to get a successful import implementing any of this information.

Thanks,
Sky

[Sky]

Curtis,

I imported the CSV file using the same timezone and timezone settings as you, and everything is importing properly.

Just a few things to check.

• When you preview the events, you set all of the column headers to the proper data type. Things such as venue address etc that are not part of the event information should be marked “do not import”

• The settings for imported events. In Events > Settings > Imports > Event Update Authority, “Overwrite my event with any changes from the original source” is checked.

Also, before trying to import the events again, delete existing copies of these events, and delete permanently from the trash before re-importing. And make sure all Events Calendar plugins are the latest versions.

Please double check these settings and let me know if you are able to get a different result upon importing.

Thanks,
Sky

[Sky]

Hi Greg!

There is a setting that will only show the first event in a series, but only in list view. You can find the setting in Events > Settings > General tab: Recurring event instances. Check this box and only the first event of a series will show.

Let me know if this helps or if you have any other questions.

Thanks,
Sky

[Sky]

Hi Sherry,

I took a look, and it seems that your theme is overriding table styles on mobile devices. Here is a CSS snippet that will correct the styles on the current monthly view in mobile:


@media (max-width: 900px){
#tribe-events-content table tr {
display: table-row;
}
#tribe-events-content table td {
display: table-cell;
}
}


You can also switch to a different mobile view in Events > Settings > Display : Default Mobile View.

Let me know if that helps or if you have any other questions.

Thanks,
Sky

[Sky]

Hi Mike!

I’m sorry that you found the documentation in the Themer’s Guide confusing. I will see if we can expand the documentation to make it a bit more clear.

Just a tip: at the top of each template file in the comments it shows the location and directory structure that you should add to your theme or child theme. In the case of the woocommerce/tickets.php template, it shows “[your-theme]/tribe-events/wootickets/tickets.php.”

Does this help? Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Chris!

We are limited in the amount of support we can provide for customizations, but I will try to help you get pointed in the right direction.

In the details.php file on line 133, there is an attribute being passed into the “tribe_get_event_categories()” function. The default is:

'label' => null,


You can just change “null” to whatever you’d like the label to read. For example:

'label' => "My Custom Category Label",


Let me know if this helps.

Thanks,
Sky

[Sky]

Hi Florian,

We are limited in the amount of support we can provide for customizations, but I will try to help get you pointed in the right direction.

Please see our Themer’s Guide for an overview of how to customize particular Events Calendar views.

To customize the events that show in list view, you can copy and modify the-events-calendar/src/views/list/single-event.php into [your-theme]/tribe-events/list/single-event.php. You can use the function tribe_get_organizer_details() to output the organizer info within the template.

Thanks, and let me know if you have any other questions.
Sky

[Sky]

Hi David!

There is no limit on future events in the Events Calendar. If they are not displaying for some reason, there may be a theme or plugin conflict that is creating the issue. If this is the case, can you please report the bug on the WordPress support forums?

Thanks, and let me know if you have any other pre-sales questions.

Sky

[Sky]

Hi Paul,

Last year we moved to a new pricing model in which the cost for renewal is the same as the initial product price — one of our goals being fair pricing that ensures we can continue to invest in and further develop our suite of plugins and services.

So, as there is no price difference, there is no need for a coupon.

Please let us know if you have any other questions.
Sky

[Sky]

Stacy,

Can you manually share your system information via a private reply, as is described on this page: https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

Also, I would like to see what errors are being generated on your site. Can you enable wp_debug and wp_debug_log as is outlined here: https://codex.wordpress.org/Debugging_in_WordPress. Once enabled, please try to enable the Events Calendar plugin again. There should be a log file generated in your wp-content folder named “debug.log.” Please upload the contents of this file here in a private reply.

Thanks,
Sky

[Sky]

Hi D,

I’m sorry you’re being affected by this bug. The development team is working on correcting the problem. Unfortunately, I can’t provide a time frame for when the fix will be released. I do see a note that this bug was introduced in version 4.6.1. You can downgrade both Events Tickets and Events Tickets Plus to version 4.6.0 if you need this feature to work in the meantime. Note that there may be other issues that have been corrected in last few versions. But if this feature is important, you can download the earlier versions by logging in to your account on theeventscalendar.com, and going to the “Downloads” section of your account. The earlier versions are available by selecting from the version dropdown in the product.

I’ve added this thread to the ticket, and you should receive an update here when the issue is fixed.

Thanks for your patience. Let me know if you have any other questions.
Sky

[Sky]

Hi Fabrizio!

I’d be happy to help you figure this out.

Editing that particular template is not going to have the effect that you want. After much digging, it turns out that editing the fields for venues and organizers on the community events submission form is not achievable just by creating a template in your theme/child-theme folder. There is apparently a filter that would let you edit that whole chunk of content, but there are no examples of how to do this anywhere.

Are you just wanting to hide some of the fields? This could be done pretty easily using CSS. For example, this will hide the phone number field for the venue:

#tribe-community-events .tribe-linked-type-venue-phone {
display: none;
}


Let me know if that will work, and if you need help with the CSS to target any of the specific fields.

Thanks,
Sky

[Sky]

Hi Matt!

It appears that you are using a custom template for this, and that is the source of the error. While we really can’t support customizations such as this here in the forums, I’ll try to get you pointed in the right direction.

Whatever modifications you’ve made seem to be trying to do something with the category without first checking if any are assigned. If you could post this custom code using something like https://gist.github.com/, I can help you set up a conditional to check for a category before trying to implement it in the template.

Thanks,
Sky

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