[Shelby]

Hi there Kevin,

Thank you for expressing all of your concerns here. I’ll definitely be sure to pass them along, but this has gone a bit outside of the scope of our support on these forums.

Please be sure to reach out in the future if you have questions about our plugin features. Also, if you’d like to seek a refund for your plugin purchases, you can do so using this form here.

In the meantime, I will be closing this one down, as Brook has helped you as much as we are able to here. Thanks for understanding! 🙂

Best,

Shelby 🙂

[Shelby]

Hi there Mette,

Great question!

Unfortunately, Event Aggregator doesn’t import from Eventbrite, only Eventbrite Tickets connects to Eventbrite.

Please let us know if you have any further questions about our plugins.

Cheers,

Shelby 🙂

[Shelby]

Hi again Karl,

Apologies for my delay here, I had some wrenches thrown into my process over the past several days! I really appreciate your patience.

So, while I don’t have a list handy of where all that string occurs, I think you may be able to use this tutorial here to search the text string in your cPanel’s file manager. 🙂

Hope this helps!

Best,

Shelby 🙂

[Shelby]

Hi Abigail,

Apologies for the delay!

This one looks to have slipped under the radar because it was marked resolved.

Do you still need assistance with this?

Cheers,

Shelby 🙂

[Shelby]

Hi Donna,

So glad you got this one covered. Apologies that this slipped through the cracks a bit!

It seems like my initial reply didn’t include the link I had inserted. Sorry about that! :/

Please let us know if you ever have any other questions about our plugins. 🙂

Best,

Shelby 🙂

[Shelby]

Hi there Doron,

Thanks for using The Events Calendar, I’m happy to help out here. 🙂

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hi Abigail,

I’m happy to answer your questions here! 🙂

So, if you upgrade and you’ve made your changes via template overrides, you should be good to go. 🙂 You may have a few changes to make, but on the whole, nothing will be erased, it just should need some tweaks.

However, it’s always advisable to backup your site in case you do need to roll back a bit.

Please let me know if you have any follow up questions or need any clarification!

Best,

Shelby 🙂

[Shelby]

Hi Doyle,

I’m happy to help out with your speed issues! 🙂

4200 attendees is quite a load for sure! Is this the only case where you’re having issues with the load times for confirmations? Knowing this will help me determine what might be causing the issue. 🙂

In the meantime, would you please work through our caching documentation here, and try a few of the suggested techniques to improve load times?

Let me know how this goes and if you have any follow up questions!

Best,

Shelby 🙂

 

[Shelby]

Hi Vicky,

Thanks for using The Events Calendar, I’m happy to help. 🙂

This sounds like it may be a theme or plugin conflict. Could you please go through the steps here to test for a conflict and let me know what you find out? This will help me be able to better assist you. 🙂 Then we’ll go from there!

Let me know if you have any questions about that!

Thanks,

Shelby

[Shelby]

Hey Russell,

Thanks for reaching out, I’d love help with this! 🙂

We actually have a free extension that I think will help you out with this. You can find that here. 🙂

Please let me know if you have any follow up questions about this or if you need any clarification about anything!

Cheers,

Shelby 🙂

[Shelby]

Hey there Alex!

Thanks for reaching out, and I’m happy to help answer your questions! I see that a lot of your questions are about main and sub categories in filter bar. 🙂

Can you send me a link to your site’s calendar so that I can see a visual example of what you’re asking? This will help me get a fuller picture of what you’re describing and allow me to better assist you. 🙂

Thanks friend!

Shelby 🙂

 

[Shelby]

Hi again,

Sorry for the confusion, I’ll clarify:

Our plugin doesn’t have a minification setting, this would be something within your theme, or possibly a caching plugin if you have one installed. Something in your site is set to minify the CSS, as I can see minified files when I inspect the source code. It could be a Divi setting? Poke around and let me know what you find out. 🙂

You can also use this conflict testing process to narrow down the culprit in a bit more methodical way if you’d like. 🙂

Best,

Shelby

[Shelby]

Hi Kimberly,

Thanks for reaching out, I’m happy to help! 🙂

We actually handle these kinds of personal account inquires via email where we can have more private communication. You can reach out to our email support via this form here, by choosing “trouble accessing my account” from the dropdown.

Please let me know if I can be of any further assistance with this!

Best,

Shelby 🙂

[Shelby]

Hi Karen,

Thanks for reaching out, I’m happy to help you out here! 🙂

Can you send me a link to your site so I can see this firsthand? I’m a visual person, and, especially with these styling issues, I can often be more helpful in giving solutions to problems I can see and interact with.

Best,

Shelby 🙂

[Shelby]

Hey Ami,

I’d love to help out however I can. 🙂

Since everything is working with Twenty-Fifteen, I’d suggest reaching out to your theme developer for support with this issue, as we, unfortunately, can’t support theme conflicts on this forum.

We build our plugins to be compatible with each other, WordPress core’s functionality, and the default WordPress themes, as it would be logistically impossible to test with all theme and plugin configurations within the WP ecosystem. As such, this forum is reserved for troubleshooting issues with our plugins built in features under default conditions, and fielding bug reports.

Best of luck with your project! Thanks for understanding & let us know should you have any questions in the future!

Best,

Shelby ?

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