Slow checkout confirmation

[Doyle]

I have an event with approx 4200 attendees that I am testing and now when I try to purchase more tickets, it takes over 5 minutes before the order received confirmation is displayed. If I purchase a ticket from a different event on the same server with fewer attendees, the checkout time is 10 seconds or so. Is there something you are doing on the back end that pulls the attendee list in order to process an order or something like that which would cause the major slow down on the order confirmation? I have enabled sharing my system information so you can review.

[Shelby]

Hi Doyle,

I’m happy to help out with your speed issues! 🙂

4200 attendees is quite a load for sure! Is this the only case where you’re having issues with the load times for confirmations? Knowing this will help me determine what might be causing the issue. 🙂

In the meantime, would you please work through our caching documentation here, and try a few of the suggested techniques to improve load times?

Let me know how this goes and if you have any follow up questions!

Best,

Shelby 🙂

 

[Doyle]

Hi Shelby,

We have WP Rocket already installed on the site for caching performance boost. In order to pull the attendee list, that takes approx. 240s or so, but it does complete. The only issue that I have seen as of right now is the checkout confirmation is super slow…well over a 5 minute wait for any new ticket purchases. If I purchase tickets on another event on the same server, that only has a few attendees, it comes back in around 10 seconds.

[Shelby]

Hi again Doyle,

Apologies for the delayed response here, I really appreciate your patience in this matter. 🙂

So, let’s explore some more possible options with this one. Can you look into some of the performance considerations that we have outlined here? In the meantime, I’m also going to be reaching out to one of my team mates that has a bit of a specialty in performance matters like this one. 🙂

Please let me know how working through that goes!

Best,

Shelby 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts