License

[Donna]

Hello
My past developer purchased a business license, instead of renewing, I purchased a personal one. I deactivated the old site from the license on your site, Then I deactivated and deleted the plugin and downloaded the package that said personal on it from your site. Please see image. When I installed plugin, it says There is an update available for The Events Calendar PRO but your license has expired. Visit the Events Calendar website to renew your license.

[Shelby]

Hi there Donna,

We’d be happy to help! 🙂

We handle these kinds of requests via email. You can contact us directly through this form here, and choose “Trouble Accessing My Account” from the drop down.

Please let me know if I can be of any further assistance, but that will be your best channel to communicate on account issues from here on out!

Cheers,

Shelby 🙂

[Donna]

I am not really sure what you are asking me to do. Contact directly through what form??? I cannot find what you are referring to.

Donna Tanner | Director of Communications
Abacus Jasper’s Restaurant Group
8100 Dallas Parkway, Ste. 111 | Plano, Texas 75024
p. 214.619.3516 | c. 469.867.3681 | f. 214.716.2121
http://www.kentrathbun.com

[Donna]

Nevermind, I figured out how to update the license key

Donna Tanner | Director of Communications
Abacus Jasper’s Restaurant Group
8100 Dallas Parkway, Ste. 111 | Plano, Texas 75024
p. 214.619.3516 | c. 469.867.3681 | f. 214.716.2121
http://www.kentrathbun.com

[Shelby]

Hi Donna,

So glad you got this one covered. Apologies that this slipped through the cracks a bit!

It seems like my initial reply didn’t include the link I had inserted. Sorry about that! :/

Please let us know if you ever have any other questions about our plugins. 🙂

Best,

Shelby 🙂

[Author]

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