[Patricia]

Hey Wendy,

Thank you for reaching out to us!

It’s certainly possible, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Thanks!

Patricia

[Patricia]

Hey James,

Thank you for reaching out to us!

Did you check the following article? It has a code snippet that will change the text for iCal and Google Calendar export buttons as requested:

Custom Subscribe and Export Button Labels

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi There,

Thank you for reaching out to us!

Since you posted this question on Events Aggregator forum, I’m assuming that you are having this problem only with imported recurring events, is that correct? If that’s the case, could you let me know from where you are trying to import these events (i.e. Facebook, Google Calendar, .ics file, etc.)?

Thanks!

Patricia

[Patricia]

Hey Jason,

Thank you for reaching out to us!

Could you please access your Dashboard and head over to Settings -> Permalinks for a permalink flush? No need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it. Be sure to clear your site cache and browser cache after this change.

Does it help you to solve the problem?

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

This reply is private.

[Patricia]

Hi Karen,

I’m glad to hear that updating the global settings helped you to solve the problem 🙂

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Karen,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this.

Could you please access your Dashboard and head over to Events > Settings > Imports > Global Import Settings and send me a screenshot to show me the options you have selected?

We need to check if your import limit type is set by date range and if that’s the case, what’s the date range limit: perhaps this is the setting that is preventing you to import the 2018 events.

Thanks,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

The the-events-calendar/src/Tribe/Template_Factory.php file has the function which adds the selected style to body class for add-on styling:

on line 178, we have the following:

178         // add selected style to body class for add-on styling
179         $style_option = tribe_get_option( 'stylesheetOption', 'tribe' );
180 
181         switch ( $style_option ) {
182             case 'skeleton':
183                 $classes[] = 'tribe-events-style-skeleton'; // Skeleton styles
184                 break;
185             case 'full':
186                 $classes[] = 'tribe-events-style-full'; // Full styles
187                 break;
188             default: // tribe styles is the default so add full and theme (tribe)
189                 $classes[] = 'tribe-events-style-full';
190                 $classes[] = 'tribe-events-style-theme';
191                 break;
192         }

Based on this, I believe that the stylesheet you need to enqueue is ‘tribe-events-style-full’. Could you please test and let me know how it goes?

Thanks!

Patricia

[Patricia]

Hi Dennis,

Thank you for reaching out to us!

To achieve what you want and wrap the content of your tooltip with a link to your event, please add the following template to [your-theme]/tribe-events/month/tooltip.php

https://gist.github.com/nefeline/257922317fb34b84dd3e6655be91f0a1

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Ashalatha,

Thank you for reaching out to us!

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

Best regards,

Patricia

[Patricia]

Hey Jill,

Thank you for reaching out to us!

Could you please go to Events > Help and share a screenshot of the Event Aggregator System Status?

Also, could you please grant us access to your Google calendar (i.e. share the link or .ics file)?

Thanks!

Patricia

[Patricia]

Hi Frank,

Thanks for sharing your system info with us! As I can see from here you are running an outdated version of Events Calendar PRO: your version 4.4.6 and the latest version is 4.4.19.

I would recommend you to access your account, download the latest version and update/install the plugin manually. Try to validate your license key again after the update and let me know how it goes!

Thanks,

Patricia

[Patricia]

Hey Jacky,

Thank you for reaching out to us!

You can hide recurring event instances in the admin with the following code snippet:

https://theeventscalendar.com/knowledgebase/hide-recurring-event-instances-in-admin/

With this customization, you’ll only see the parent event in your Dashboard. All other instances of the recurring event series will be hidden from the backend, while continuing to show on your calendar.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Alec,

Thank you for reaching out to us! I’m so sorry to hear that you are having performance issues while trying to edit your recurring events!

This problem is usually associated with the number of recurrences you have in a specific event. To get started, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events.

If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later.

I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.

If your events don’t have a high number of recurrences, please let me know and I’ll be happy to further investigate your case!

Best Regards,

Patricia

[Patricia]

Hey Becky,

Thank you for reaching out to us!

Based on what you described, I believe that this issue is associated with a database corruption, a site hack or a malware, specially because the entire wp_posts table was dropped/removed from your database. I would recommend you to update your WordPress, database and FTP passwords and review the following articles:

https://codex.wordpress.org/Hardening_WordPress
https://codex.wordpress.org/FAQ_My_site_was_hacked

If you have any other relevant info suggesting that this problem is associated with our plugins, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

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