Hey Ashalatha,
Thank you for reaching out to us!
We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.
If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.
Thanks for understanding and good luck resolving your issue. Have a good day!
Best regards,
Patricia