Having the "Sorry, key validation server is not available" issue also

[Frank Campbell]

not seeing a solution in the other threads… 🙁

[Patricia]

This reply is private.

[Frank Campbell]

Thanks Patricia
we’ve had all kinds of trouble with the aggregator os plan on allowing that to expire and just manually update our calendar. The license in the ECP section is updated with the one we just renewed 🙂
Aggregator system status yesterday before expiration was all green and connected but still got this error.

Thanks!!

[Frank Campbell]

showing this currently

[Frank Campbell]

sorry it didn’t attach the photo

[Patricia]

Hi Frank!

Please accept my sincere apologies for the delayed response!

Since you posted this thread on Events Aggregator forum I thought you were referring to this plugin, I’m sorry about that! I’ll move this thread to Events Calendar PRO (ECP) forum later 🙂

Thanks for sharing the screenshots! I’m removing the first you sent right now because it exposes your license key.

It’s possible that your server is configured to block access to remote services such as our key server. Could your please send me your system info? It will be helpful to identify the culprit.

If you have a security plugin enabled in your site (like Wordfence or Sucuri Security), please disable them and try to add your ECP license again.

Let me know if this helps to solve your problem!

Cheers,

Patricia

[Frank Campbell]

Did you receive my system info??

[Patricia]

Hi Frank!

Please accept our sincere apologies for the delayed response! We didn’t receive your System info yet: could you please share it manually, via private reply, as explained in the second step of the following article?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Thanks!

Patricia

[Frank Campbell]

Here you go

HOME URL

HOME

SITE URL

HOME

SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
DiveMaster
EMAIL
[email protected]
INSTALL KEYS
event-aggregator = d995################################f5d6
events-calendar-pro = f10d################################1899
WORDPRESS VERSION
4.8.3
PHP VERSION
5.6.29-hw1
PHP
max_execution_time = 30
memory_limit = 256M
upload_max_filesize = 2M
post_max_size = 8M
display_errors = 0
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
Advanced Post Manager version 4.4 by Modern Tribe, Inc.(http://m.tri.be/4n)
Akismet Anti-Spam version 4.0 by Automattic(https://automattic.com/wordpress-plugins/)
Contact Widgets version 1.4.1 by GoDaddy(https://godaddy.com)
Custom Facebook Feed Pro Personal version 3.1 by Smash Balloon(http://smashballoon.com/)
The Events Calendar PRO version 4.4.6 by Modern Tribe, Inc.(http://m.tri.be/20)
fishingcore version 1.0.0 by Himanshu Mehta – himanshusofttech.com(http://himanshusofttech.com/)
WPBakery Page Builder version 5.4.2 by Michael M – WPBakery.com(http://wpbakery.com)
Ninja Forms version 3.2.3 by The WP Ninjas(http://ninjaforms.com)
Slider Revolution Background Slicey Add-On version 1.0.1 by ThemePunch(http://themepunch.com)
Slider Revolution version 5.4.3.1 by ThemePunch(http://themepunch.com)
Testimonials Widget version 3.4.2 by Axelerant(https://axelerant.com/)
The Events Calendar version 4.6.2 by Modern Tribe, Inc.(http://m.tri.be/1x)
Widget Importer & Exporter version 1.5.2 by WP Ultimate(https://wpultimate.com)
WordPress Importer version 0.6.3 by wordpressdotorg(http://wordpress.org/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
fishing
MULTISITE
–
SETTINGS
schema-version = 4.6.2
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.2.7
[2] => 4.3.1.1
[3] => 4.3.4.1
[4] => 4.4.5
[5] => 4.5.0.2
[6] => 4.5.4
[7] => 4.5.7
[8] => 4.5.8
[9] => 4.5.8.1
[10] => 4.6
[11] => 4.6.1
)
latest_ecp_version = 4.6.2
last-update-message = 4.2.7
disable_metabox_custom_fields = hide
pro-schema-version = 4.4.6
earliest_date = 2016-11-24 00:00:00
earliest_date_markers =
Array
(
[0] => 1655
)
latest_date = 2019-02-14 00:00:00
latest_date_markers =
Array
(
[0] => 2245
)
eventsDefaultOrganizerID = 1456
eventsDefaultVenueID = 1609
eventsDefaultAddress = 312 W. 33rd St
eventsDefaultCity = Edmond
eventsDefaultState = OK
eventsDefaultProvince =
eventsDefaultZip = 73013
defaultCountry =
Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = (405)478-0040
tribeEventsCountries =
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
tribe_aggregator_default_update_authority = overwrite
tribe_aggregator_default_post_status = publish
tribe_aggregator_default_category =
tribe_aggregator_default_show_map = no
tribe_aggregator_default_csv_post_status =
tribe_aggregator_default_csv_category =
tribe_aggregator_default_ical_post_status =
tribe_aggregator_default_ical_category =
tribe_aggregator_default_ical_show_map = no
tribe_aggregator_default_ics_post_status =
tribe_aggregator_default_ics_category =
tribe_aggregator_default_ics_show_map = no
tribe_aggregator_default_facebook_post_status =
tribe_aggregator_default_facebook_category =
tribe_aggregator_default_facebook_show_map = no
tribe_aggregator_default_gcal_post_status =
tribe_aggregator_default_gcal_category =
tribe_aggregator_default_gcal_show_map = no
tribe_aggregator_default_meetup_post_status =
tribe_aggregator_default_meetup_category =
tribe_aggregator_default_meetup_show_map = no
stylesheetOption = full
tribeEventsTemplate =
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)
viewOption = month
mobile_default_view = default
tribeDisableTribeBar =
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
last-update-message-the-events-calendar = 4.6.2
WP TIMEZONE
America/Chicago
WP GMT OFFSET
-5
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
–
COMMON LIBRARY DIR
/home/56/72/1007256/web/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.6.2

[Patricia]

Hi Frank,

Thanks for sharing your system info with us! As I can see from here you are running an outdated version of Events Calendar PRO: your version 4.4.6 and the latest version is 4.4.19.

I would recommend you to access your account, download the latest version and update/install the plugin manually. Try to validate your license key again after the update and let me know how it goes!

Thanks,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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