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Hey Casper,
Welcome back!
I’ve ran a quick test and successfully imported the event from https://www.facebook.com/events/734280493430380
To get started, could you please access your Dashboard and head over to Events > Settings > Imports > Global Import Settings and change your import limit type to “By date range” and the Import Date Range Limit to “Three months”? Try to import the event again after this change.
If the issue persists, please head over to Events > Help and send us a screenshot of the Event Aggregator System Status: Do you see any errors in there?
Also, please access the Events > Settings > APIs tab and under Facebook click the “Refresh your connection with Facebook” button to see if it changes anything.
If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Carolyn,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your search bar.
This is not an issue that I can reproduce from here: I’ve imported a couple of events from Facebook and searched them in my month view calendar: everything is working as expected.
To get started, could you please update Events Calendar PRO to latest version? After that, if the issue persists, please send us some examples of events that are not showing up in your search results.
Thanks!
Patricia
Hey Colin,
Thank you for reaching out to us! I’m sorry to hear that you are having problems with your calendar. Let me help you to solve this!
To get started, could you please let us know how are you adding the calendar to your homepage? Are you using a shortcode? A Widget? Could you please read the following article and make sure that you followed all necessary steps to add the calendar to your homepage?
Has this issue started recently (after an update of the plugin or theme) or the calendar never appeared on your homepage?
Thanks!
Patricia
Hey Bruno,
Thank you for reaching out to us!
I’ve just accessed your site and was able to reproduce the issue while accessing your calendar using the default events slug (https://www.angouleme.fr/evenements), but if I access it using the default calendar URL, everything works as expected (https://www.angouleme.fr/?post_type=tribe_events).
To get started, could you please temporarily change your Events slug no something else (ex: “events”) by accessing your Dashboard and heading over to Events > Settings > General > General Settings > Events URL slug ?
After that, please access to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.
Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.
Cheers,
Patricia
Hey Pam,
Thank you for reaching out to us!
Could you please send us a screenshot so we can better understand what you are trying to achieve?
Assuming that you are trying to translate/modify strings in your events, I would recommend you to read the following articles:
The first one explains how to change any bit of text and string. The second one explains how to translate The Events Calendar.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Hey Stefan,
Thank you for reaching out to us! I’m sorry to hear that you are having problems with Events Calendar PRO. Let me help you to solve this!
To get started, could you please share your system info with us?
Also, could you please explain how the order of your posts is being affected? How are they being sorted?
Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while having the latest version of Events Calendar PRO installed and activated. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
Thanks,
Patricia
Hi Jerry,
The Venues page has its own template which can be overridden to create a custom layout that might better suit your needs. If you’re interested, check out our Themer’s Guide for more information on how override the single-venue.php
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can.
Hi Mario,
I’m sorry to hear that! In this case I would recommend you to use a template override to change this word in the Single Event page:
Please copy the single-event.php file from the-events-calendar/src/views/
Paste it on [your-theme]/tribe-events/single-event.php and modify line 28 by replacing the word “All” with the correct translation.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Terri,
You are welcome 🙂 If you need an assistance again or have other concerns, please let me know!
Cheers,
Patricia
Hi Heath and Raymond,
I hope you are fine!
This is just a quick follow up to let you know that this issue was logged as a bug today: it seems to be related to a problem with the Google Maps API request that generates the Latitude and Longitude coordinates upon creating/saving the venue.
I’m linking this thread to our internal bug report so our developers can take a look. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.
Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!
Best Regards,
Patricia
Hi Steve,
One more thing I forgot to ask: could you please access the checkout page, open your browser’s console and send us a screenshot of what you see in there? This would help us to find the cause of the issue!
Thanks,
Patricia
Hi Steve,
I’d like to apologize for the delay in response. Thanks for your patience!
To proceed with your request, could you please send us an email at support (at) theeventscalendar (dot) com? Our license experts will be more than happy to help and create a manual order for you!
I’ve been talking to my colleagues and none of us were able to replicate the issue you are experiencing: we all can see and check the “Terms and Conditions” checkbox (Screenshot here).
Please note that our Terms & Conditions page doesn’t have any button to accept it. The only way to agree with the terms is by checking the box in the checkout page.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your tickets. Let me help you to solve this!
With Event Tickets Plus, tickets can be added to posts, pages, or events. To get started, could you please access your Dashboard and head over to Events > Settings > Tickets
and make sure that the event option is checked (screenshot here)?I would recommend you to read the following article for more information on how to setup/create your tickets:
Regarding the Checkout problem, I would recommend you to read the following article for more info on how to configure WooCommerce:
https://theeventscalendar.com/knowledgebase/ecommerce-settings/
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
I believe that the shared capacity is the feature you are looking for. This feature allows you to sell multiple tickets that all come out of one pool of stock. You will find more info about this here:
In your specific case, perhaps you can create a ticket bundle with a reduced price for your event series and unique tickets (with a higher price) for single classes, both sharing the same global stock.
I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!
Best Regards,
Patricia
