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Hi Colin,
I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
I’ve ran some tests and reproduced the issue you are experiencing in my local install. You’re the first person to report this, so thank you!
I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.
Right now, downgrading The Events Calendar to version 4.6.8 solves the problem. We have a useful article explaining how to downgrade your plugin here:
https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!
Best Regards,
Patricia
Hi there,
Thank you for reaching out to us!
Yes, it’s certainly possible! If you want to display your calendar with the default list view (including photos), you can use [tribe_events view=”list”].
You can also display your calendar in photo view by using [tribe_events view=”photo”]
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
Scheduled imports will update your events based on your configs at Events -> Settings -> Imports -> Event Update Authority.
You can choose between three options:
1- Overwrite your event with any changes from the original source.
2- Do not re-import events. Changes made locally will be preserved.
3- Import events but preserve local changes to event fields.
Based on your request, I believe the third option is what you are looking for. You will find more information about these settings in the following article:
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Arthur,
In themes/[your-theme]/tribe-events/, please create a new directory called modules and move your address.php file to it, everything should work as expected after this change!
Basically, the correct path is:
themes/[your-theme]/tribe-events/modules/address.php
I hope this helps! If you have any other questions please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Bruno,
I’m glad to hear that everything is working as expected now. If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Regards,
Patricia
Hi Joanna,
We already released a fix for the slowless of the Geo Location query on 01/10/18:
https://theeventscalendar.com/maintenance-release-week-7-january-2018/
Please update the plugin and check if everything is working as expected now.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Casper,
You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi there,
You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi there,
You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi Durham,
You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hey Murray,
Thank you for reaching out to us!
We released a fix for this issue yesterday. Could you please try to update your plugin again and let me know if everything is working as expected now?
Thanks!
Patricia
Hey Ian,
Thank you for reaching out to us!
This is not an issue that I can reproduce from here. To get started I would recommend you to access your theme directory via FTP and look for any template overrides/customizations you may have in tribe-events folder and/or inside your functions.php file.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Steven,
Thank you for reaching out to us!
Could you please try to update your plugins again and let us know if the issue persists? PUE service was updated yesterday and I would like to confirm if this is still an issue or not.
Thanks!
Patricia
Hey Elias,
Thank you for reaching out to us!
To get started, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while posting products with tickets included. All WP_DEBUG messages will be stored in a debug.log file in /wp-content. This will help us to identify the error that is causing the Bad Gateway.
Thanks!
Patricia
Hi there,
Thank you for reaching out to us!
Could you please confirm that both The Events Calendar and Events Calendar PRO are up to date? The latest versions are 4.6.9 and 4.4.21. The permalink logic for recurring events was moved from The Events Calendar to Events Calendar PRO on version 4.4.14, so it could be the cause of the issue you are experiencing. You can download the latest version here.
After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.
Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.
Cheers,
Patricia
