[Patricia]

Hey Abby,

Thank you for reaching out to us!

It’s certainly possible, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Thanks!

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

Yes, that’s correct: the calendar widget is a feature provided by Events Calendar PRO and Community Events will allow users to submit events in the front-end of your site.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Kathryn,

Thank you for reaching out to us!

I’ve just accessed your site and the event you mentioned (“Beyond the Opioids: What Matters Most…”, that is scheduled for today, March 21, 2018) is not showing up on that shortcode as I can see from here (screenshot).

I also ran a test locally and my events are being correctly filtered based on their categories.

Could you please let us know if the issue persists? Do you have any other examples or additional information to send us regarding this error?

Thanks!

Patricia

[Patricia]

Hey Jill,

Thank you for reaching out to us!

Yes, it’s possible to achieve what you want and migrate your events from Time.ly to The Events Calendar. Time.ly allows you to export events as .ics files and you can import them to The Events Calendar with Event Aggregator.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Nadav,

Thank you for reaching out to us!

To get started, I would recommend you to read the following article for detailed instructions on how to customize your calendar:

https://theeventscalendar.com/knowledgebase/themers-guide/

If you are planning to modify your Month View calendar, please head over to “Views & Templates” session and take a look at the “Month View” templates.

If you have any other questions after reading this article, please let me know and I’ll be happy to help you with the next steps!

Cheers,

Patricia

[Patricia]

Hi Matt,

Thanks for sharing your findings about the conflict with Avada.

Regarding the shortcodes, you are right, advancing your calendar won’t update the list bellow it. As a workaround, you can use a template override to force all widgets and shortcodes to show the venue. Please copy all content from:

events-calendar-pro/src/views/pro/widgets/modules/single-event.php

Paste it on:

[your-theme]/tribe-events/pro/widgets/modules/single-event.php

Open the single-event.php file you just created in your theme and modify line 134. Replace:

<?php if ( isset( $venue ) && $venue && tribe_get_venue() != '' ) : ?>

with:

<?php if ( tribe_get_venue() != '' ) : ?>

I hope this helps!

Cheers,

Patricia

[Patricia]

Hi Jérôme,

Thanks for sending us this info! Could you please recreate the scheduled import that is failing (Museu Arqueológico do Carmo) and let me know if the problem is solved after that?

Thanks,

Patricia

[Patricia]

Hi Thierry,

Thank you for reaching out to us!

Could you please specify your request? If I understood your question correctly, Eventbrite Tickets is a separate plugin and is not included with Event Tickets Plus.

You’ll find more information about Eventbrite Tickets in the following articles:

New User Primer: Eventbrite Tickets

https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Steven,

Thank you for reaching out to us!

You can change the number of events displayed on your venue page by adding the following snippet to your theme’s functions.php file (and replacing the number 2 with the number of events you want to display):

add_filter( 'tribe_events_single_venue_posts_per_page', function (){ return 2; } );

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi there,

Thank you for reaching out to us!

I just accessed your calendar and this is what I see: screenshot.

Could you please specify what is the issue you are experiencing?

Thanks,

Patricia

[Patricia]

Hey Alison,

Thank you for reaching out to us!

I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

Thanks!

Patricia

[Patricia]

Hey Brian,

Thank you for reaching out to us!

To get started, could you please access your Dashboard and head over to Events > Settings > Imports and make sure that under Global Import Settings you have the “Import Limit Type” set by date range and the “Import Date Range Limit” is set to a shorter period of time like 3 months?

Also, could you please head over to Events > Import > Scheduled Imports and make sure that there’s no remaining Scheduled import on this list?

Thanks!

[Patricia]

Hi There,

Thank you for reaching out to us!

I’m really sorry to hear about this conflict between Easy Digital Downloads and our plugins. You’re the first person to report this, so thank you!

I’ve added the issue to our internal bug report. I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

Best Regards,

Patricia

[Patricia]

Hey Arlene,

Thank you for reaching out to us!

Could you please confirm that both The Events Calendar and Events Calendar PRO are up to date? You can update your plugins via WordPress Dashboard or download the latest versions here.

After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.

Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps.

Cheers,

Patricia

[Patricia]

Hi Hae-Yuan,

I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.

I’ve found the following issues:

1 – You are running an outdated version of Event Tickets (4.6.3.1), please update it to latest version 4.7;
2 – You are running an outdated version of Events Tickets Plus (4.6.2). Please updated it to latest version 4.7;
3 – Your license key for Event Tickets Plus is out of installs: it looks like you have it enabled on your staging site http://www.staging.greeneducationcenter.com. Please move it to your live site greeneducationcenter.com to be able to update the plugin. More info about how to move your license key from one site to another in the following article:

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

4 – You have a page called Events that uses the “/events” slug: the Events Calendar plugin will show its calendar in place of the page. you’ll have to either edit the the page slug or edit your event settings to fix this.

Please move your license key to the correct website, update the plugins and check if everything work as expected after this change.

Thanks!

Patricia

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