Forum Replies Created
-
Posts
-
Hey Josh,
Thank you for reaching out to us!
By default, users are not able to create new categories/tags from the front end form with Community Events.
I would recommend proposing this feature in our User Voice page to let us know.
Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Heidi,
Thank you for reaching out to us!
We are unfortunately unable to provide support through our Pre-Sales forum channel, but to help you get started, the venue template is located on:
the-events-calendar/src/views/modules/venue.php
And you can override it by creating your own template on:
[your-theme]/tribe-events/modules/meta/venue.php
You’ll find more info about customization in our Themer’s Guide:
https://theeventscalendar.com/knowledgebase/themers-guide/
Good luck!
Cheers,
Patricia
Hey Michael,
Thank you for reaching out to us!
To get started, could you please make sure that all of your plugins are up-to-date? If you purge your site’s cache, is the problem solved?
If the issue persists, please double check/confirm that the events per page on list view is set to 10 on Events > Settings > General Settings.
If none of these steps helped you to solve the problem, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).
Thanks!
Patricia
Hi there!
It looks like this thread is a duplicate.
Since we are already working so solve your problem here, I’m closing this one.
If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
Regarding this error: ‘To begin using Events Calendar PRO, please install the latest version of The Events Calendar.’, you must have both The Events Calendar (TEC) and Events Calendar PRO (ECP) installed to everything work as expected. Please download and install the latest version of TEC from: https://wordpress.org/plugins/the-events-calendar/
Regarding the Fatal error upon deactivation, please completely remove ECP via WP Dashboard or via FTP and reinstall it: if you are seeing a directory named “tribe” instead of “Tribe”, the plugin files were possibly modified, as the default is “Tribe”.
Thanks!
Patricia
Hi Henk,
I’m glad to hear that the snippet worked as expected!
Thanks for sending us more info about the ul tag that is being stripped from your Events List.
I was able to reproduce the same in my local install: this is happening because The Events Calendar is using the wp_trim_words function to trim words and this is required for excerpts to work.
The best solution you have right now is to use “manual” excerpts if you need to preserve HTML. You can do this by editing one of your events and adding the description in the “excerpt” metabox (screenshot here). In this example, you should be able to see the ul tags working as expected on list view (example here).
I hope this helps!
Cheers,
Patricia
Hi Eric,
Thanks for sharing your solution! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
To get started, could you please make sure that both The Events Calendar and Events Calendar PRO are up-to-date? Latest versions are 4.6.12 and 4.4.24.2, respectively.
If the issue persists after the update, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your Dashboard. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
Thanks!
Patricia
Hi Lori,
Thanks for sending us the screenshot!
This is happening because the default Events List widget is replaced with an improved version, with additional fields (screenshot here) when Events Calendar PRO is enabled.
To fix this, please add the Events List Widget again, while having Events Calendar PRO enabled.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Jérôme,
You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!
Cheers,
Patricia
Hey Henk,
Thank you for reaching out to us!
What is the HTML tag you are trying to add to your event description? If you add HTML tags via Visual editor, they won’t be removed.
You can change the excerpt length by adding the following snippet in the end of your theme’s functions.php file:
https://gist.github.com/nefeline/1d302462e9bb2891e87a226c1a775c6e
In this example your excerpt length will be changed to 300.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Eric,
Thank you for reaching out to us!
The link is generated via JavaScript on:
events-calendar-pro/src/resources/js/tribe-events-ajax-maps.js line 59.
It’s certainly possible to modify this file and achieve what you want, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.
To help you get started, you can use one of our extensions as an example:
https://theeventscalendar.com/extensions/google-maps-multiple-events-same-venue/
This extension overrides the default tribe-events-ajax-maps.js file: you can use it as an example/starting point to build your own code.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Nyssa,
Thank you for reaching out to us!
It’s certainly possible to achieve what you want, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.
To help you get started, if you are using WooCommerce to sell your tickets, please take a look at event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php
This file extends the WC_Email class, so you should be able to use it as an example/starting point to customize your own ticket emails.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Lori,
Thank you for reaching out to us!
To get started, could you please let us know how are you adding these events to your sidebars/other locations on your site? Are you using a calendar widget? A shortcode?
Are you adding more than one calendar to the same page?
Thanks!
Patricia
Hi Ori,
Thank you for reaching out to us!
I just reviewed our internal bug report and there’s no update yet.
I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available.
Thanks for your understanding and if you have any other questions, please let me know and I’ll be happy to assist!
Best Regards,
Patricia
