Hey Nyssa,
Thank you for reaching out to us!
It’s certainly possible to achieve what you want, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.
To help you get started, if you are using WooCommerce to sell your tickets, please take a look at event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php
This file extends the WC_Email class, so you should be able to use it as an example/starting point to customize your own ticket emails.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia