Help Desk

100 import limit?

  • Posts: 16 Topics: 9
    | Permalink

    Hi,
    Since last week, it seems that I have a problem with the 100 import limit.
    It says I did, I m pretty sure i didnt, or it should have disolve the next day.
    how can i purge the imports ?
    Thx

    Posts: 2046 Topics: 1
    | Permalink

    Hey Jérôme,

    Thank you for reaching out to us!

    To get started, could you please access your Dashboard, head over to Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

    Also, could you please head over to Events > Import > Scheduled Imports and let us know how many scheduled imports do you have and what are their frequency (hourly, daily, weekly, etc.)? Answering your question, you can remove scheduled imports in this area as well.

    I hope this helps! Let me know if you have any other questions in the meantime.

    Cheers,

    Patricia

    Posts: 16 Topics: 9
    | Permalink

    Here we go!
    i wonder if the problem comes just from this “museu do carmo” wich is making a bug…
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    Posts: 2046 Topics: 1
    | Permalink

    Hi Jérôme,

    Thanks for sending us your system info and screenshots!

    You have 457 scheduled imports as I can see from here: could you please let me know what is the frequency of these scheduled imports? Are all of them running weekly? Do you have any imports running daily?

    Please note that your Event Aggregator license provides up to 100 scheduled imports per day. Each successful scheduled import is counted as a single import task and will deduct from your daily import count by one, regardless of how many events are imported in a given task. You will find more info about this in the following article:

    https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

    Cheers,

    Patricia

    Posts: 16 Topics: 9
    | Permalink

    Hi Patricia,

    Yes, they are all planed weekly,
    thank you

    Posts: 2046 Topics: 1
    | Permalink

    Hi Jérôme,

    Thanks for sending us this info! Could you please recreate the scheduled import that is failing (Museu Arqueológico do Carmo) and let me know if the problem is solved after that?

    Thanks,

    Patricia

    Posts: 16 Topics: 9
    | Permalink

    Yes it seems ok, thx

    Posts: 2046 Topics: 1
    | Permalink

    Hi Jérôme,

    You are welcome 🙂 I’m glad to hear that everything is working as expected now! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

    Cheers,

    Patricia

    | Permalink