Buy Now Button on Event Calendar Missing
The Buy Now button plus the price of the ticket on the main events page (single view is fine) is missing. Also, emails after buying a ticket are blank. A couple days ago, my hosting changed the PHP version from 5.4 to 7.1 , disabled your wordpress cache plugin and enabled opcache php extension, and enabled mod_deflate. Not sure if any of those things messed things up. I switched it back from 7.1 to 5.4 and it seemed to bring back the events. But not the Buy Now button and the emails are still blank.
Please help me, thank you!
Thank you for reaching out to us!
I’m sorry to hear about these problems. Event Tickets Plus is fully compatible with PHP 7.1 and this change wouldn’t cause your events or the buy now button to disappear.
I’ve just accessed your site and I see that you have a couple of events with tickets (like this one), but apparently they didn’t start the sale yet. To get started, could you please edit one of your events with the buy now button missing and make sure that the Start sale date is set to today?
Regarding the email issue, are you having this problem while selling other products via WooCommerce or just when selling tickets via event page? To get started, I would recommend you to read the following article:
If these instructions didn’t help to solve the problem, please let me know and I’ll be happy to help you with the next steps!
It was not an issue of the start date. Also the emails all work besides the email that holds the tickets. Do you know why that may be?
I am still having problems… it seems like there are many little things that are going wrong such as
-Buy Now buttons are still missing after tinkering with updating, changing PHP, etc.
-No API key message at checkout
-When editing events, sometimes the tickets disappear and reappear when I reload the page.
– For one of my events with free tickets, there are no place to acquire tickets besides the words “Tickets”
A lot of unfortunate bugs 🙁
Thanks for sending us more details about your problems.
Regarding the Buy Now Button missing: Could you please edit one of your events with tickets where the buy now button is missing and send us a screenshot of this area (screenshot here)?
I would also recommend you to run a Conflicts Test. You can start the test by temporarily changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).
- Regarding the “Invalid client token supplied. Please check your API keys.” message, this is not related to one of our plugins. I’m not sure which plugin is generating this error, but since it is being displayed on checkout I would say it could be related to “PayPal for WooCommerce” or “Braintree For WooCommerce” plugins.
Let me know if you have any other questions in the meantime!
I wanted to let you know that it had been worked out- it started appearing
and we duplicated all the events because the old events weren’t showing the
button. However, when creating an event, the venue portion is missing. It
is only the new events that omit this. Any reason this may be?