[Caroline]

Hi Frédéric,

Thanks for reaching out–great question! We offer support for customizing a number of our plugin templates, including RSVP and ticket forms. You can find a list of customizable templates and further instructions over on our Themer’s Guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps to get you started! 🙂 Thanks again, and let us know if there’s anything else that we can do to assist!

[Caroline]

Hi Frédéric,

Thanks for reaching out! You can create as many paid tickets as you’d like for a single event with Event Tickets Plus, and each ticket for a single event can be set to whatever price you’d like. You can learn more about creating tickets with Event Tickets Plus on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/making-tickets/

I hope that helps! 🙂 Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Nahum,

Thanks for reaching out, and I’m so sorry for the trouble here! We’d be more than glad to see what we can do to sort this out for you. Would you mind taking a moment to send us an email with your order number for this transaction and any other relevant details? (Please select the option “Help accessing my account” from the drop-down menu to display the full email form.) We’ll take a closer look and will follow up with more information as soon as possible!

Thank you!

[Caroline]

Hi Paul,

Thanks for reaching out! If you need to process ticket orders manually to be paid and delivered in person, you can input an order for the ticket product in WooCommerce and keep track of your purchase this way. (You can read more about how to do this in the product documentation for WooCommerce.) However, it’s worth noting that manual orders entered into WooCommerce will not be “synced” back to Event Tickets Plus, which may result in your attendee records becoming inaccurate. I’d suggest only pursuing this option as a last resort with its limitations in mind.

I hope that helps! Thanks again, and let us know if you should have any other questions! 🙂

[Caroline]

Hi Jason,

Thanks for reaching out, and I’m sorry for the trouble here! Our nonprofit coupon codes are rotated out periodically in our systems–if you’ve got an expired one, we’re always glad to provide updated versions upon request. Would you mind contacting us at the email address where you received your original application approval? We’ll follow up with the current versions of any expired codes for your use.

Thank you!

[Caroline]

Hi Paul,

Thanks for reaching out! You can customize almost anything in our plugins, including page templates and tickets, and we’ve provided a number of tools to let our users do just that. You’ll find all the info that you should need to get started over in our Themer’s Guide–give it a look over, and let us know if you should have any questions as you’re diving in! (It’s worth noting that we’re not able to provide detailed hands-on support for customizations such as these, but we’re happy to try and point users in the right direction when we can!)

I hope that helps to get you started! 🙂 Cheers, and happy customizing!

[Caroline]

Hi Linus,

Thanks for reaching out! With Event Tickets Plus, you can create as many different ticket types as you’d like for a given event, each with their own stock, pricing, and other details. You can learn more about how to create tickets in Event Tickets Plus on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/making-tickets/

I hope that helps to get you started! 🙂 Thanks again, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi Carol,

Thanks for reaching out! For all of our premium plugins, each purchase comes with a year of updates and premium support, and plugins can be renewed at a discount to continue receiving those benefits for the following year. Should you choose not to renew in a given year, you can still continue using the plugin at its current version, though you will lose your access to regular updates, feature additions, and bug fixes, and you will no longer be eligible to receive support for any issues that may occur on your site. Renewing at a later date will immediately restore your access to these benefits for the next year. (The only exception to the above is Event Aggregator, which relies on our cloud-based servers for performing import tasks and must be activated to function properly.)

If you should have any other questions about our licenses and how they work, you can find more details on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/what-does-buying-a-license-get-me/

I hope that helps to clear things up somewhat! 🙂 Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi there,

Thanks for taking the time to reach out! License key activations for our products are based on individual sites, and each plugin activation on a sub-site within a multisite network will consume an activation slot regardless of whether the sub-sites share a common domain. If you don’t wish to use a multisite license but still need to activate the plugin in question on six sites total, you might consider looking at license keys at the Agency level. This tier would allow for a total of ten activations per license key, though it’s worth noting that Agency licenses (as well as all other non-Multisite license options) will not include support for network activation, network updates, or other multisite-specific features.

If you should have any other questions about our license tiers and what options might be suitable for your multisite network, you’ll find more information over on our Knowledgebase:

https://theeventscalendar.com/knowledgebase/multisite-license/

I hope that helps! Thanks again, and let us know if you should have any other questions! 🙂

[Caroline]

Hi Mani,

Thanks for reaching out! You’ve got it right–any event or calendar shortcodes referenced in our Knowledgebase documentation are exclusive to our premium calendar plugin, Events Calendar PRO. If you’re already running the free version of The Events Calendar on your site, Events Calendar PRO will simply install right alongside this plugin, and all of your events and settings will remain intact. No need to work through a complicated transfer process; just install, activate, and go! 🙂

If you’re interested in learning more or in picking up a copy of Events Calendar PRO for yourself, you can get all the necessary info on our Events Calendar PRO product page:

https://theeventscalendar.com/product/wordpress-events-calendar-pro/

You’ll also find a link to our New User Primer under the Helpful Links heading further down on the page. I’d suggest bookmarking it for future reference, as it may prove helpful in setting up Events Calendar PRO and getting started quickly!

I hope that helps to get you on your way here! Thanks again, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi Caley,

Thanks for taking the time to reach out! While we’re not able to guarantee compatibility with any specific third-party WordPress themes or plugins, we do develop our plugins in accordance with strict WordPress.org standards, and you’ll typically find that our products work great with products developed to the same standards! 🙂 I can confirm that many of our users do successfully use The Events Calendar on Divi-based sites. You can read more about third-party compatibility as it relates to our plugins on our Knowledgebase:

https://theeventscalendar.com/knowledgebase/third-party-compatibility-events-calendar-plugins/

I hope that helps to get you started here! 🙂 Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Michael,

Thanks so much for your interest in Events Calendar PRO! The latest available version for Events Calendar PRO is version 4.4.14. Let us know if you should have any other questions or concerns here! 🙂

Thank you!

[Caroline]

Hi Colm,

Thanks for reaching out! I’m afraid that our import tool for The Events Calendar, Event Aggregator, doesn’t support generic event import via REST API at this time. That said, we’re actively working to expand the import options available as part of this tool, and we’ve recently added support for bringing in events from other The Events Calendar or Events Calendar PRO sites. You can read more about this feature addition here:

https://theeventscalendar.com/release-the-events-calendar-4-5/

For a complete list of import types that are currently supported by Event Aggregator, you can check out our product page for Event Aggregator at the following link:

https://theeventscalendar.com/product/event-aggregator/

I hope that helps to get you started! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Sven,

Thanks for taking the time to reach out! On reviewing your account and purchase history with us, it appears that you did obtain a license for Events Calendar PRO in December 2015, which was refunded per your request shortly thereafter. Unfortunately, we’re not able to provide assistance related to the use of products on expired or refunded licensing. You can get up to date with a new Events Calendar PRO key and the latest version of the plugin by grabbing a new license from our products page:

https://theeventscalendar.com/product/wordpress-events-calendar-pro/

Let me know if you should have any questions as you’re completing your new purchase with us–I’d be glad to help! 🙂 Cheers, and thanks again!

[Caroline]

Hi Richard,

Thanks for replying–it sounds like your needs are a bit complicated here, so I want to make sure that I’m understanding you correctly! Does this sound like an accurate summary of your needs as stated above?

• Calendars will be populated by a number of recurring events
• Some recurring events will have tickets available for purchase
• Other recurring events may include the option to place a reservation (free of charge)
• Users who make free reservations should be able to change or cancel their own reservations
• Teachers should be able to view, modify, or cancel reservations that have been made by student users
• Users should be able to cancel certain dates within a series of events

At the moment, the only way to accurately collect RSVPs (for free reservations) or sell tickets for events within a recurring event series would be to create the event series, split each date off from the series into its own event, and create a separate RSVP or ticket for each event date. Alternatively, you could create a single event for the first date in your series, create a ticket for that event, then duplicate the post using a third-party post duplication plugin and make any needed changes to each duplicate. If you’re able to use one of these methods for handling your events and ticketing, you may be able to address some of the other points without needing to delve into plugin customization.

The following things can definitely be achieved “out of the box” using one or more of our plugins:

• Free reservations (RSVPs) for logged-in users (Event Tickets)
• Logged-in users can make changes to their RSVPs (Event Tickets Plus)
• Administrators can make changes to users’ RSVPs (Event Tickets/Event Tickets Plus)
• Administrators can see a list of users who have registered for a given event (Event Tickets/Event Tickets Plus)

These requests may require customizations to achieve and would not be directly supported by us here in the forums:

• Non-administrator user roles making changes to users’ RSVPs
• Unique link sent to each user after purchasing a ticket or placing a free reservation

I hope that helps–let me know if you should have any other questions or if I’ve missed anything in my reply here! 🙂 Cheers, and thanks again!

[Author]

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