Can I customise the ticket format/layout

[Paul B]

Is it possible to customise the layout of the ticket? Can I control what fields are displayed and where etc?

[Caroline]

Hi Paul,

Thanks for reaching out! You can customize almost anything in our plugins, including page templates and tickets, and we’ve provided a number of tools to let our users do just that. You’ll find all the info that you should need to get started over in our Themer’s Guide–give it a look over, and let us know if you should have any questions as you’re diving in! (It’s worth noting that we’re not able to provide detailed hands-on support for customizations such as these, but we’re happy to try and point users in the right direction when we can!)

I hope that helps to get you started! 🙂 Cheers, and happy customizing!

[Paul B]

Hi Caroline, Yes, that looks like I should be able to do whatever I want! Thank you!

[Caroline]

Hi Paul,

Great, I’m so glad to hear it! You’re very welcome! It looks like you’re all sorted here, so I’m going to close this thread out, but please don’t hesitate to follow up with a new thread if there’s anything else that we can do to assist! 🙂 Thank you!

[Author]

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