[Caroline]

Hi Ron,

Thanks for getting in touch! As you’ve reached out to us separately via email to resolve this ordering issue, I’m going to go ahead and close your two forum threads. Please don’t hesitate to follow up over in email if you should have any other questions or concerns here! 🙂 Cheers, and thanks again!

[Caroline]

Hi Ron,

Thanks for getting in touch! As you’ve reached out to us separately via email to resolve this ordering issue, I’m going to go ahead and close your two forum threads. Please don’t hesitate to follow up over in email if you should have any other questions or concerns here! 🙂 Cheers, and thanks again!

[Caroline]

Hi Denis,

Thanks for reaching out! Calendar events for The Events Calendar and Events Calendar PRO use their own custom post type, tribe_events, for storing and accessing data. If you’re interested in building a customization using the fields for this post type, I’d suggest beginning with our Themer’s Guide and our Technical Docs, then diving into the plugin code for any other questions you might have. You can pick up a free copy of The Events Calendar from the WordPress.org plugin directory if you’d like to get started right away! 🙂

I hope that helps! Cheer, and happy customizing!

[Caroline]

Hi there,

Thanks so much for getting in touch–I’m sorry to hear that you’re having this issue with your recurring events here! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you over in our premium forums, where we provide support to active license holders for our products. Would you mind taking a moment to<span style=”font-family: inherit; font-size: 0.875rem;”> </span>log in to your account<span style=”font-family: inherit; font-size: 0.875rem;”> with us and </span>submit a post with the details of your problem to our Events Calendar PRO forum?

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Caroline]

Hi Allyson,

Thanks for reaching out! While you’re correct in that built-in reminder emails are still in the works for a future Event Tickets Plus feature release, I’m afraid that I don’t have any more information on a release date to share at this time. I’m sorry to disappoint. 🙁 If you’re interested in moving to Event Tickets Plus for your events and require an immediate solution, you might consider the Follow Ups extension for WooCommerce, which adds powerful emailing capabilities to your WooCommerce setup and should work great for tickets sold using the Woo platform. 🙂

Regarding potential ConvertKit compatibility, we don’t have any specific features for this product built into our plugins at present. However, you may be able to use the attendee export functionality of Event Tickets/Event Tickets Plus to create a CSV of your attendees, then feed this data into ConvertKit. You can learn more about how to export a list of your event attendees from our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees

I hope that helps! Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Rick,

Thanks for taking the time to reach out! I’m sorry to hear that you’ve encountered some issues on your site here. We’d love to get a bit more information from you to see if we can replicate these problems on our end, as well. Would you mind taking a moment to submit one or more new posts with the details of any problems you’ve experienced with our plugins (using a separate thread for each unique issue) on the appropriate forum for your product(s)? If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can submit these posts on the WordPress.org support forum for the affected product. If you’re a current license holder for one of our premium offerings, please log in to your account and submit your posts to the appropriate forum for the affected product(s).

If you can, please take the time to confirm in your posts that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to move forward on these reports that much quicker! 🙂

In the future, you can also submit bug reports to us privately via our contact form linked in the site footer. Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

https://theeventscalendar.com/contact/

Cheers, and thanks again!

[Caroline]

Hi Rick,

Thanks for taking the time to reach out! I’m sorry to hear that you’ve encountered some issues on your site here. We’d love to get a bit more information from you to see if we can replicate these problems on our end, as well. Would you mind taking a moment to submit one or more new posts with the details of any problems you’ve experienced with our plugins (using a separate thread for each unique issue) on the appropriate forum for your product(s)? If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can submit these posts on the WordPress.org support forum for the affected product. If you’re a current license holder for one of our premium offerings, please log in to your account and submit your posts to the appropriate forum for the affected product(s).

If you can, please take the time to confirm in your posts that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to move forward on these reports that much quicker! 🙂

In the future, you can also submit bug reports to us privately via our contact form linked in the site footer. Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

https://theeventscalendar.com/contact/

Cheers, and thanks again!

[Caroline]

Hi Daniel,

Thanks for following up to provide some clarification here! Unfortunately, there’s no easy way to create a single event spanning multiple days and have the individual time slots display in this manner. Your best bet here would likely be to create a recurring event using Events Calendar PRO, which would allow you to set the correct dates and times for each occurrence of your event. However, each page for a single occurrence of the event series would show only the date and time for that occurrence. We also don’t currently offer full support for tickets on recurring events, though we’re hard at work on implementing the feature for a future product update! Until then, you would need to rely on alternative methods for ticketing recurring events, such as creating your event series, splitting each recurrence off into its own single event, and adding tickets to each of those single events.

I hope that helps to clarify some of our plugins’ options and limitations here! Let me know if you should have any other questions or concerns. Cheers, and thanks again! 🙂

[Caroline]

Hi Mark,

Awesome, thanks so much for doing that! I’m going to go ahead and close this thread out so that we can assist you over on our support forums. Please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist! 🙂 Thank you!

[Caroline]

Hi Ivan,

Of course; glad to help! 🙂

1. As long as you’re able to grab a public URL for the imported calendar of your Facebook events, any Google Calendar, primary or secondary, should work just fine with Event Aggregator! You can learn more about the requirements from importing from Google Calendar on our Knowledgebase here: https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/
2. Absolutely! In addition to some basic plugin settings and a variety of options in the WordPress Customizer, you can customize our plugins even further by delving into CSS changes or even full-scale template modifications! Our Themer’s Guide has all the info you or your developer should need to get started with this task! https://theeventscalendar.com/knowledgebase/themers-guide/

Thanks again, and please don’t hesitate to follow up if you should have any other questions or concerns!

[Caroline]

Hi there,

Thanks for following up (and thanks so much for your purchase)! I’m afraid that there is currently no way to add attendees to an event that has already passed. If you’d like to show the number of attendees on a past event, I’d suggest editing the event description to add any relevant details that you’d like to have accessible to the public. 🙂

I hope that helps! Thanks again, and let me know if you should have any other questions!

[Caroline]

Hi Daniel,

Thanks for reaching out! If your events are all structured like the example given and span a number of consecutive days, you can use The Events Calendar to create a multi-day event, add tickets to that event with Event Tickets Plus, and provide more detail on event times and durations in your event description (which can contain any amount of text or images that you’d like to include). You can learn more about creating events and tickets from the following articles in our Knowledgebase:

https://theeventscalendar.com/knowledgebase/creating-an-event/
https://theeventscalendar.com/knowledgebase/making-tickets/

Let me know if you should have any other questions about how this setup might work for your project–I’d be glad to assist! 🙂 Cheers, and thanks again!

[Caroline]

Hi Darren,

Thanks for reaching out! I’m happy to confirm that The Events Calendar does use Schema.org markup (in JSON format) for calendar events. You can explore the markup that’s used for our events by viewing the source code for any single event on our WP Shindig demo site.

http://wpshindig.com

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Matthew,

Thanks for getting in touch! While we do allow users to upgrade from any existing individual-site license tier to a Multisite license, these changes must be processed manually by a member of our support team. Would you mind taking a moment to reach out to us via email with the details of your request, including the license key that you’d like to upgrade? One of our team members will be glad to follow up with more details! (Please select the option “Help accessing my account” from the drop-down menu to display the full email form.)

https://theeventscalendar.com/contact/

Thanks again, and we’ll see you over in email! 🙂

[Caroline]

Hi Justin,

Thanks for reaching out! Currently, all of our Event Aggregator licenses can be activated on up to 10 site URLs per license key, but multisite networks are treated a bit differently:

• If your multisite network uses the directory format for its sub-site URLs (i.e. mainsite.com/subsite), each sub-site will count as part of the main site, and a 16-site network will not exceed the 10-site limit.
• If your multisite network uses a domain or subdomain format for its sub-site URLs (i.e. subsite.mainsite.com or subsite.com), each sub-site will appear to Event Aggregator as having a unique root URL, and a 16-site network will exceed the 10-site limit.

I hope that helps to clarify things a bit! We’re exploring options for extending our existing EA license tiers to better meet the needs of our multisite customers–if you don’t yet see an option that’s a good fit for your site, stay tuned! 🙂

Thanks again, and let us know if you should have any other questions!

[Author]

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