Bug Reports

[Rick Mac Gillis]

There doesn’t appear to be any other way to report a bug, so I’ll post it here. For security reasons, you’ll want to publish a standard contact form to keep bug reports private in the future so as not to affect your users.

“Event Tickets” is version 4.5.3.

BUG 1:
Warning: current() expects parameter 1 to be array, boolean given in /home/pmonasterio/as3driving/blog/wp-content/plugins/event-tickets/common/src/Tribe/Post_Transient.php on line 133

Sadly, functions and methods don’t always return the same data type and throw an exception when something goes wrong. You’ll need to account for that poor design by checking to make sure that “current()” is passed an array, not a boolean, or gracefully handle and log the error for future reference.

BUG 2:
This one is a bit more involved. To reproduce:
1. Set up an event, and add in tickets to be sold through WooCommerce.
2. Try to register one ticket, and fill out all required fields.
3. Submit the form, and you’ll see, “Please fill in all required fields” show up.

The form must submit when all required fields are entered.

[Caroline]

Hi Rick,

Thanks for taking the time to reach out! I’m sorry to hear that you’ve encountered some issues on your site here. We’d love to get a bit more information from you to see if we can replicate these problems on our end, as well. Would you mind taking a moment to submit one or more new posts with the details of any problems you’ve experienced with our plugins (using a separate thread for each unique issue) on the appropriate forum for your product(s)? If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can submit these posts on the WordPress.org support forum for the affected product. If you’re a current license holder for one of our premium offerings, please log in to your account and submit your posts to the appropriate forum for the affected product(s).

If you can, please take the time to confirm in your posts that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to move forward on these reports that much quicker! 🙂

In the future, you can also submit bug reports to us privately via our contact form linked in the site footer. Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

https://theeventscalendar.com/contact/

Cheers, and thanks again!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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