[Jennifer]

Hi David,

I’m sorry that you’re running into this issue – I took a look at the page you linked to, and it doesn’t look like this banner is coming from our plugins…you can figure out where it’s coming from by running through these steps, but my first guess is that it is on the page itself or is coming from your theme. If you can’t find the source, you can always hide it with CSS!

Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Joanne,

I’m glad that you were able to get this issue resolved as well! I’ll go ahead and close this out, and please let us know if you run into any other issues.

[Jennifer]

Hi Joanne,

I’m glad to hear that you got this figured out! I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any other questions.

[Jennifer]

Hi Eric,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, I see that you are running an older version of Event Tickets Plus. Can you try updating to the current version (4.7.1) and see if you are still getting this same issue? After updating, please make sure to clear out any caching you may be doing within a plugin or at the server level. If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Please let me know how this goes!

Thanks,

Jennifer

[Jennifer]

Hi Paul,

Thanks for reaching out!

There is not an out-of-the-box way to do this, but you might be able to get it set up with a customization. Our themer’s guide is the place to start if you would like to give this a shot! We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction.

As a starting point (or a simpler solution), you may want to look at setting the default number of tickets to 1, which will mean that one set of fields is automatically shown by default. Then, when a user increases the ticket quantity, additional fields will be displayed.

[Jennifer]

Hello Marie,

Thanks for checking out our plugins! We do not currently offer discounts for nonprofits, but we do have a Nonprofit Partnership Program which provides a free (unsupported) license for either Events Calendar Pro or Event Tickets Plus to approved organizations. You can apply for the program here. We do occasionally run promotions-the best way to find out about these is to subscribe to our newsletter.  Please let me know if you have any other questions!

[Jennifer]

Hi Craig,

I completely understand where you’re coming from and the impact that a sudden service interruption like this can have. We are trying to be as transparent as possible in what is currently working and what isn’t…the fact is, this has been changing pretty rapidly, and more changes are expected to be announced in the near future. For this reason, we created a special page in our knowledgebase just for this issue and are posting updates there as they become available.

Regarding the status page, it is not specifically for the Facebook issue; it is meant to notify users if there is a known issue on our end to save you the trouble of having to run through unnecessary troubleshooting steps on your end and also to provide an update when the service is running normally again.

Currently, you should still be able to import events from Facebook where you have indicated that you are interested in the event (or you have confirmed that you are/are not going to attend) from the account that you used to connect Event Aggregator to Facebook. Can you confirm if this is working for you?

As to whether or not this is going to be the permanent situation, we don’t know. This will depend on what Facebook decides to do with their API going forward. Our developers are working hard to do as much as they can to get things running as smoothly as possible. I know that this is not the specific answer that you are looking for, but unfortunately that is all of the information that I have at the moment. As we get more information, we will continue to post it here.

I sincerely apologize for the disruption and would love to provide a better solution for you, but for now, we are doing our best to update our services in response to these changes with as little impact to users as possible. Please don’t hesitate to reach out in the meantime with any questions!

[Jennifer]

Hi Durk,

I’m sorry about the delay here…try replacing

<?php echo tribe_get_event_categories(); ?>

with

<?php
$args = array(
'label' => 'Categorie',
'label_before' => '<div class="list-widget-category-label">'
);
echo tribe_get_event_categories( $post->ID, $args );
?>

Then, you can set the label and category to display on the same line by adding this CSS to the Additional CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

.tribe-events-adv-list-widget .list-widget-category-label, .tribe-events-adv-list-widget .tribe-event-categories {
display: inline-block;
}

As I mentioned previously, customizations like this are outside the scope of support that is provided here in the forums, but I hope this helps you get things working the way you would like!

[Jennifer]

Hi Mike,

I’m sorry about the delayed response here! You can find the template files for the map view in wp-content/plugins/events-calendar-pro/src/views/map. You can customize any of these templates by creating the following folders in your child theme:

tribe-events > pro > map (so your file path will look like /wp-content/themes/[your-theme]/tribe-events/pro/map)

Next, copy the templates that you want to edit into your new “map” folder. These will override the default template files from the plugins. The shortcode uses the same templates for map and other views as do the views on your main events page, so these changes will be applied anywhere on your site that you are using the map view.

Please let me know if you have any questions!

[Jennifer]

Hi James,

I’m sorry about the delay here – the event date is not included in the ticket by default, but you can enable it by adding the following to the functions.php file of your child theme:

add_filter( 'tribe_tickets_email_include_event_date', '__return_true' );

Can you give this a try and let me know if it works for you?

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, can you please try running through these steps to test for any conflicts that may be occurring with your theme or another plugin? If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing. Please let me know what you find!

Can you share your system info with me as well, along with a link to the event submission page on the front end?

Thanks,

Jennifer

[Jennifer]

Hi Nadja,

There is not an out-of-the-box way to do this, but we do have a free extension that you can install and activate to get this option in the Settings. Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Thanks for confirming that Jane! I was able to replicate this issue with Tribe Commerce in my local environment, and this has been logged for our developers to take a look at. In the meantime, you can hide the message by adding the following CSS to the Additional CSS area under Appearance > Customize (if you have one), to the style.css file of your child theme, or via a plugin like Simple Custom CSS:

.tribe-events-tickets .tpp-add {
display: none;
}

I’ve linked this thread to our internal ticket for this issue, so as soon as we have an update, we’ll let you know here. I’m sorry for the inconvenience this is causing, and thank you for your patience as we work on getting this resolved! If you have any questions or need any help with the CSS, please let me know.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re still running into issue here…just to clarify, would you prefer to sell through PayPal directly (via Tribe Commerce) or sell through WooCommerce (where you can still use PayPal as your payment gateway)?

When you have multiple ecommerce options enabled, then you will have the choice to select which one you would like to use by clicking the “Settings” button in the ticket edit section (note that the ecommerce options do not display automatically when creating tickets, as it is generally best to only use one at a time). From there, you will see each option that you have enabled and be able to select the one you want to use (see screenshot).

If you are wanting to sell via WooCommerce, then I would recommend disabling Tribe Commerce. As long as you have WooCommerce enabled, then all future tickets you create will automatically use WooCommerce. Any tickets that you have already created using Tribe Commerce cannot be changed to WooCommerce, so you would need to recreate those. If you create tickets this way (which I believe is what you were wanting to do initially?), are you able to go through the purchase process on the front end?

I know you mentioned that you had followed instructions to set up Tribe Commerce and WooCommerce, but I wanted to go ahead and include the following links just in case you hadn’t come across them yet:

https://theeventscalendar.com/knowledgebase/tribe-commerce-paypal/

https://theeventscalendar.com/knowledgebase/ecommerce-settings/

https://theeventscalendar.com/knowledgebase/configuring-event-tickets/

[Author]

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