Cart items gone.

[Eric Roth]

My site was working and now across all my events it is now showing unlimited tickets event thought ticket has a limit. Also once the item is placed in the cart- it has no button to continue any more. I had de-activated and re-activated the plug in with no luck.

[Jennifer]

Hi Eric,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

First, I see that you are running an older version of Event Tickets Plus. Can you try updating to the current version (4.7.1) and see if you are still getting this same issue? After updating, please make sure to clear out any caching you may be doing within a plugin or at the server level. If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Please let me know how this goes!

Thanks,

Jennifer

[Eric Roth]

I have two.. Events Tickets is Version 4.7.1 and I also have Events
Tickets Plus Version 4.6.2

Both are active… Should I de -activate Event Tickets?

On Sat, Apr 14, 2018 at 9:57 PM, The Events Calendar
[email protected] wrote:

Jennifer wrote:

Hi Eric,

I’m sorry that you’re running into this issue, but I’ll be happy to help
you figure out what’s going on.

First, I see that you are running an older version of Event Tickets Plus.
Can you try updating to the current version (4.7.1) and see if you are
still getting this same issue? After updating, please make sure to clear
out any caching you may be doing within a plugin or at the server level. If
you don’t see a prompt to update in the Plugins section of your Dashboard,
you can do so manually by following these instructions
https://theeventscalendar.com/knowledgebase/manual-updates/.

Please let me know how this goes!

Thanks,

Jennifer

Post Link: https://theeventscalendar.com/support/forums/topic/cart-
items-gone/#post-1507546

———–

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[Jennifer]

Hi Eric,

Event Tickets Plus actually extends Event Tickets, and it does require ET to be able to run…So, you’ll want to keep both active, and make sure that they are both at the current version (which is now 4.7.1 for both).

Let me know if you’re still running into this issue after updating!

Thanks,

Jennifer

[Eric Roth]

I still have not heard since my last reply.
Can you please advise

On Sat, Apr 14, 2018 at 9:57 PM, The Events Calendar
[email protected] wrote:

Jennifer wrote:

Hi Eric,

I’m sorry that you’re running into this issue, but I’ll be happy to help
you figure out what’s going on.

First, I see that you are running an older version of Event Tickets Plus.
Can you try updating to the current version (4.7.1) and see if you are
still getting this same issue? After updating, please make sure to clear
out any caching you may be doing within a plugin or at the server level. If
you don’t see a prompt to update in the Plugins section of your Dashboard,
you can do so manually by following these instructions
https://theeventscalendar.com/knowledgebase/manual-updates/.

Please let me know how this goes!

Thanks,

Jennifer

Post Link: https://theeventscalendar.com/support/forums/topic/cart-
items-gone/#post-1507546

———–

Please share images through Dropbox or a similar service
when replying by email.

You are receiving this email because you subscribed to a
help desk ticket on TheEventsCalendar.com.

Please keep the reference number in the subject when replying and
make sure the reply is addressed to [email protected]

Login and visit the topic to unsubscribe from these emails.

[Jennifer]

Hi Eric,

I replied to your previous post last week, but it looks like you might not have received the email notification – sorry about that! If this happens in the future, you can always login directly to the thread to see the latest posts.

To answer your question on deactivating Event Tickets – Event Tickets Plus actually extends Event Tickets, and it does require ET to be able to run…So, you’ll want to keep both active, and make sure that they are both at the current version (which is now 4.7.2 for both).

Let me know if you’re still running into this issue after updating!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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