[Jennifer]

Hi Jim,

No problem! You can submit the request here, and we will get it processed for you. When you submit the request, please use the email address that you used for that order number so that we can contact you there.

Thanks,

Jennifer

[Jennifer]

Hi Thomas,

Thanks for reaching out!

In The Events Calendar, there is not a built-in way to add additional fields to events. Custom fields are a feature of Events Calendar Pro. We do offer full refunds within 30 days of purchase, so if you’d like to take Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out our plugins!

Community Events creates a form that lets users submit events from the front end of the site, but there is not currently a way to charge them to submit events. Sorry for the bad news there! We are currently working on adding this functionality into a future release, but I don’t have a timeline right now as to when that might be implemented.

However, you might be able to get this set up with a third-party plugin. I did a quick search and found the following:

https://wordpress.org/plugins/paid-memberships-pro/

https://memberpress.com

You would need to test this out to make sure that you can get it working.

For featured events, this is a built-in feature of The Events Calendar. You can also set user-submitted events to be featured from the backend, although there is no built-in way to charge for this currently. This article has some more info on how featured events work.

We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Brandon,

Thanks for reaching out!

There is not currently a way to decrease the stock automatically like this when a single ticket is purchased (in this case a “Table” ticket). You can read more about how sharing the ticket stock across multiple tickets (on the same event) works by default here.

However, if you are using WooCommerce as your ecommerce platform, you should be able to get this set up with a third-party add-on…I would recommend taking a look at the following:

https://docs.woocommerce.com/document/group-bundle-products-woocommerce/

https://wordpress.org/plugins/woocommerce-fixed-quantity/

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a more straightforward solution for you here, but I hope this helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Herman,

It looks like this is a duplicate of this thread, where we’re working on this issue, so I’ll go ahead and close this one out.

[Jennifer]

Hi Herman,

Thanks for purchasing Events Calendar Pro! It looks like you entered your Pro key into the box for Event Aggregator…in order to add your key for Pro, you actually need to install and activate the plugin <i>first</i> (you can download it from the Downloads page of your account). This article has some more details on how to find and enter your key. Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

Hi Bill,

Thanks for checking out our plugins!

You can grab an ical link to your events by adding “events?ical=1” to your URL – for example, yoursite.com/events?ical=1. This works with The Events Calendar (it isn’t a Pro feature).

We do offer full refunds within 30 days of purchase, so if you would like to take Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Michael,

No problem! You can update the plugin manually by following these instructions. This article has some more info on using one license on a live and dev site. Even if you are only able to have the license activated on one site, you’ll still be able to update manually on the other.

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Durk,

Since we’re working on this over here, I’ll go ahead and close this thread out. See you over there!

[Jennifer]

Awesome! I’m glad it’s working for you 🙂 If there is anything else that I can help with, please let me know.

[Jennifer]

Hi Eric,

Event Tickets Plus actually extends Event Tickets, and it does require ET to be able to run…So, you’ll want to keep both active, and make sure that they are both at the current version (which is now 4.7.1 for both).

Let me know if you’re still running into this issue after updating!

Thanks,

Jennifer

[Jennifer]

Hi James,

I’m glad to hear that it’s working again! It’s possible that this code was in a theme file previously and then overridden during an update (which is why we always recommend adding it to a child theme, keeping it safe from theme updates) or that a change had been made in the core files and was erased when you updated to 4.7.1. Regardless, I’m glad that it’s all good now!

I’ll go ahead and close this out, but please feel free to open up a new thread if you run into any other issues.

[Jennifer]

Hi Roeland,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

First, can you make sure that you’re running the current versions of The Events Calendar (4.6.13) and Events Calendar Pro (4.4.24.2), as well as the current version of WordPress (4.9.5)?

Just to clarify, are you not seeing the ticket edit section on the event edit screen (the backend of the event), or are you creating tickets there that are not showing up on the front end? The event you linked to is in the past, and tickets will not show up on the front end of past events by default.

Another thing that you can check is the start and end sale dates on the tickets you create – if the current date is outside of that range, then the tickets will not show up on the front end for that event.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi James,

I see that you marked this topic “Resolved”. I’m glad that you were able to get it figured out! If you have any other questions, please feel free to open up a new thread.

[Jennifer]

Hello,

Thanks for reaching out! If the user is logged in when they submit the event, then they will see a “View your submitted events” button on the event submission screen. From there, they can find their event and click “View”, which will let them see the event from the front end. However, if they are not logged in when they submit the event, then there is not a way for them to preview it before you publish it. If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

To add text to the event image field, you can do a template override of the image.php file found at wp-content/plugins/the-events-calendar-community-events/src/views/community/modules. Our themer’s guide has instructions on copying this template into your child theme, where you can make the edits.

Please let me know if you have any questions!

Thanks,

Jennifer

[Author]

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