[Jennifer]

Hi Anders,

Thanks for checking out our plugins!

With Event Tickets Plus, you can add custom fields (text, radio, checkbox, and dropdown) to RSVPs (free) and paid tickets. You can add RSVPs and tickets to events that span multiple days (like a 4 week course), but note that RSVPs and tickets are not supported for recurring events. For example, if you had an event that repeated every Monday, you technically could add tickets to the recurring event, but it would be the same ticket/RSVP on each event in the series (if a customer added this ticket for 2 different days, they would get 1 ticket in their cart with a quantity of 2).

You can customize emails by following our themer’s guide, which which is also where you would change who the emails are sent to, or by adding a plugin extension. Some emails, like the order confirmation, come from WooCommerce and have a different method to customize the templates.

If you have any more questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Holly,

Thanks for checking out our plugins!

While Events Calendar Pro does support recurring events, unfortunately neither Event Tickets (for free RSVPs) nor Event Tickets Plus (for paid tickets) supports registrations on recurring events. You can technically add tickets to a recurring event, but it will be the same ticket for each event. So users could add tickets from two different dates of a recurring event, but they would have 1 ticket in their cart with a quantity of 2.

Sorry I don’t have a better answer for you, but please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Cathy,

Thanks for checking out our plugins!

You should be able to get this set up with Events Calendar Pro and Event Tickets Plus using recurring events. Technically, Event Tickets Plus does not support recurring events because it will treat tickets on recurring events as the same ticket. So, if someone added a ticket for the 10th and then one for the 24th, they would get 1 ticket with a quantity of 2 in their cart.

However, it sounds like that’s what you need here! You could create an event for Workshop 1 on the 10th, set it to recur on the 24th, and then just name the ticket in a way that made it clear to users it was the same ticket.

Our refund policy does offer a full refund within 30 days of purchase if you’re not satisfied with the products, so feel free to try them out!

If you have any more questions, please let me know!

Thanks,

Jennifer

 

[Jennifer]

Hi Jessie,

Thanks for checking out our plugins!

With Events Calendar Pro and the free version (The Events Calendar) events that last several days (say from June 1st to June 3rd) should show up on each of those days of your calendar. Is that not working for you?

If you are asking about recurring events, then Pro will definitely do this for you! You can set events to recur daily, weekly, monthly, or yearly and also exclude certain dates if you’d like (see screenshot here).

Please let me know if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Lucy,

Thanks for reaching out! I’m sorry about the delayed response – our forums have been a bit busier than usual lately!

I’d be happy to help you with this, but first will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

Diego,

Glad to hear this will work for you! With your premium license, you also get access to our premium support forums, so while we are not able to do customizations for you, we can help point you in the right direction and are always available to answer questions! So, feel free to reach out if you need help.

I’ll go ahead and close this thread out, but please feel free to open a new one if you have any more questions.

Thanks,

Jennifer

[Jennifer]

Hi Diego,

Thanks for reaching out! I’d be happy to help you with this.

We don’t have any native support for Visual Composer (so unfortunately you won’t get that editor on events pages), but if this is a feature you would like to see implemented in the future, please add your vote here to let us know!

For now, if you go under Events > Settings > Display, try the other two options available next to “Default stylesheet used for events templates”.

If those options don’t give you the style you want, you can add the following to your theme’s style.css sheet. This will enlarge the image on events pages to get you a little bit closer to a full-width layout.


.tribe-events-event-image img {
width: 100% !important;
}


Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Brad,

Thanks for reaching out! However, please note that we use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased a license for one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

Hi Julian,

Thanks for checking out our plugins!

Event Tickets Plus does integrate with WooCommerce and could potentially be used to sell theme park tickets. However, there are a few limitations to keep in mind.

The Events Calendar will let you create events on as many days as you’d like, and then you can add paid tickets to each event with Event Tickets Plus. But, you cannot create tickets separate from events. So to be able to sell tickets for each day of the week, you would need to have a separate event created for each day.

While Events Calendar Pro does support recurring events, unfortunately Event Tickets Plus does not currently support tickets for recurring events. You can technically add them, but it will be the same ticket for each event. For example, if you had an event recurring every day with a “General Admission” ticket attached to it, and someone added that ticket to their cart for June 10th and June 15th, they would get a General Admission ticket with a quantity of 2 in their cart, not two separate General Admission tickets for each date.

Events Calendar Pro does offer several options for displaying events including widgets and shortcodes. To get something similar to the link you sent, you could set the view to “Day”, so that only the events for that day were shown, and then users could click on the events to buy tickets. We have an example of how that would look here.

I hope that answers your question, but if not, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi John,

Glad to hear you figured this out! I still wanted to post a link to this article here just in case you haven’t come across it yet. There is a lot of good info on managing orders in there, and it’s a good place to start when you’re first getting set up with Event Tickets Plus.

If you have any other questions, please feel free to ask!

Thanks,

Jennifer

[Jennifer]

Hi Monica,

Thanks for reaching out, and sorry for the delayed response! Our forums have been a bit busier than usual lately.

The keyword search box actually only looks at the event title, description, and excerpt (in both The Events Calendar and Events Calendar Pro). Unfortunately, the keyword search doesn’t pick up on things like venues and organizers. It uses standard WordPress search functionality, and venues and organizers are custom fields that we have added to events.

Your easiest solution here would be to include the term “Hobby Lobby” in your event description or excerpt (something like “Join us at Hobby Lobby…”). This would allow the keyword search to see it. You can see how this works now by searching for “Michaels” – the events that have “Michaels” in the title/description/excerpt are the only results.

Sorry I don’t have a better solution for you, but please let me know if this works for you or if you have any more questions!

Thanks,

Jennifer

[Jennifer]

Hi Jessica,

Glad to hear you’re using our plugins in your redesign! Sorry for the delayed response…Our forums have been quite busy lately, and I had to do some looking around for the address. However, you should have it now in your email.

Please let me know if there’s anything else I can help with!

Thanks,

Jennifer

[Jennifer]

Hi Jason,

Thanks for reaching out!

It looks like this could be related to a timeout issue on the Event Aggregator server. I logged a ticket internally, and we are looking into this.

In the meantime, can you try exporting the calendar to a .ics file and then importing it into your site that way? Let me know if this works for you, and I will let you know as soon as I have an answer on the timeout issue. If it doesn’t work, could you please share the URL you’re using in a private reply? If you could also share your system info, that would be helpful as well.

If you haven’t already, you may also want to double check that you are using the private URL if the calendar is private.

Thanks,

Jennifer

[Jennifer]

Hi David,

Thanks for sharing the screenshot. The calendar is indeed public. I did some more digging, and it looks like this could be related to a timeout issue on the Event Aggregator server. I logged a ticket internally, and we are looking into this.

In the meantime, can you try exporting the calendar to a .ics file and then importing it into your site that way? Let me know if this works for you, and I will let you know as soon as I have an answer on the timeout issue.

Thanks,

Jennifer

[Jennifer]

Hi Michelle,

That sounds like a great feature!

We have a themer’s guide with some great info on customizing our plugins, including editing templates, conditional wrappers, etc. You’ll most likely want to start by copying the templates you want to modify into your child theme, as described in the guide.

While we are not able to do customizations ourselves, we are here to answer any questions that may come up and help point you in the right direction. Please feel free to reach out if needed!

Thanks,

Jennifer

[Author]

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